jmontalbano

Q: Latest iPhone update erased all my notes!

The latest iPhone update (pushed) erased all my NOTES.  How do I retrieve them?

iPhone 6, iOS 9.3

Posted on Oct 1, 2016 9:28 AM

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Q: Latest iPhone update erased all my notes!

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  • by irina_w,Helpful

    irina_w irina_w Oct 2, 2016 5:54 PM in response to jmontalbano
    Community Specialists
    Oct 2, 2016 5:54 PM in response to jmontalbano
    Hi jmontalbano, 

    It looks like after the iOS update, you are missing all of your notes in the Notes app. I use my Notes app all the time. I'll be happy to help you with this. 

    The first thing I'd like to have you check is to make sure that you are signed into iCloud on your iPhone and that Notes is turned on. Go to Settings > iCloud > Notes. 

    If you are signed in, please then sign into iCloud from a computer and check to see if you see your notes listed in there. If you do see them, please go back to the iPhone and sign out of iCloud then restart the iPhone and then sign back into iCloud and see if they start to load. If you have made a recent backup in iCloud or iTunes, you can also restore from a backup. 

    Restore your iPhone, iPad, or iPod touch from a backup

    Thanks for using the Apple Support Communities. Cheers! 
  • by jmontalbano,

    jmontalbano jmontalbano Oct 2, 2016 6:02 PM in response to irina_w
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 6:02 PM in response to irina_w

    I found all my notes.  There were moved to a folder in my outlook email.

  • by brenden dv,

    brenden dv brenden dv Oct 3, 2016 12:09 PM in response to jmontalbano
    Community Specialists
    Oct 3, 2016 12:09 PM in response to jmontalbano
    Glad to hear you've found your notes, jmontalbano.