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aattaboy
Level 1 (11 points)
iCloud

Q: My whatsapp restore stuck on Finishing Up... (99%)

My whatsapp restore has been saying Finishing Up... (99%) for hours, I have tried different devices and get the same thing. It's 131 MB, how can I fix this?

iPhone 6s, iOS 10.0.2

Posted on Oct 1, 2016 11:53 AM

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aattaboy

Q: My whatsapp restore stuck on Finishing Up... (99%)

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  • by paolo81,

    paolo81 paolo81 Oct 18, 2016 10:10 AM in response to aattaboy
    Level 1 (4 points)
    Oct 18, 2016 10:10 AM in response to aattaboy

    Same here.

     

    And here is how I fixed it

     

    1) close WA (while stuck at 99%)

     

    2) open it again and skip the restore option

     

    3) chat history successfully restored with pictures

  • by ridermontybarun,

    ridermontybarun ridermontybarun Oct 19, 2016 11:36 AM in response to paolo81
    Level 1 (8 points)
    iCloud
    Oct 19, 2016 11:36 AM in response to paolo81

    how can we trust u , if chat history was not restored then how can we got that data

  • by ridermontybarun,

    ridermontybarun ridermontybarun Oct 19, 2016 11:37 AM in response to paolo81
    Level 1 (8 points)
    iCloud
    Oct 19, 2016 11:37 AM in response to paolo81

    AAnd at that time skip option is not blu so we can't select that option

  • by battle4ngel,

    battle4ngel battle4ngel Oct 19, 2016 1:25 PM in response to aattaboy
    Level 1 (4 points)
    iCloud
    Oct 19, 2016 1:25 PM in response to aattaboy

    i had the same problem (iphone 6, ios 10.0.2, whatsapp 2.16.11), tried everything i found on the internet but nothing worked. i contacted whatsapp support a few days ago and today i received a mail telling me that they've released a new version (2.16.12) and asked me to try again. i deleted the app, installed the latest version, tried to restore (took a while, be patient) and IT WORKED! hope it works for you guys as well, good luck!

  • by csrohith,

    csrohith csrohith Oct 19, 2016 2:01 PM in response to battle4ngel
    Level 1 (4 points)
    iCloud
    Oct 19, 2016 2:01 PM in response to battle4ngel

    Hey, I checked the AppStore like you said. And there was an update to whatsapp. Tried reinstalling the app. Ran the restore. It ran for a few minutes. and entered the optimizing whatsapp page and again showed me the screen Whatsapp had trouble reading my chat history with a 'Begin Recovery' button. I click on that, its the same circle. It says theres a backup of 1.55 GB found on iCloud and theres a restore button. Yet again it gets back to the Begin Recovery Page.

    I am helpless.

  • by csrohith,

    csrohith csrohith Oct 19, 2016 2:06 PM in response to battle4ngel
    Level 1 (4 points)
    iCloud
    Oct 19, 2016 2:06 PM in response to battle4ngel

    Can you tell me to which email id or how you actually contacted whatsapp?

    I tried reaching out to them, but I never got a response till date. I would like to try reaching out to them for help.

  • by aattaboy,

    aattaboy aattaboy Oct 19, 2016 4:03 PM in response to csrohith
    Level 1 (11 points)
    iCloud
    Oct 19, 2016 4:03 PM in response to csrohith

    I've been talking to them, they basically said there's no way of getting the backup and to start from scratch.

  • by aattaboy,

    aattaboy aattaboy Oct 19, 2016 4:04 PM in response to csrohith
    Level 1 (11 points)
    iCloud
    Oct 19, 2016 4:04 PM in response to csrohith

    I'm in the same boat. I've been talking to them and they basically told me there'a no way of getting it back.

  • by Supermariooma,

    Supermariooma Supermariooma Oct 19, 2016 4:26 PM in response to aattaboy
    Level 1 (4 points)
    Oct 19, 2016 4:26 PM in response to aattaboy

    Problem finally solved. After 2 weeks of being whatsapp-less, contacting multiple people at both Apple and Whatsapp and considering whether to just give up and forget about the chat history, Whatsapp finally released an update and after updating I had all my chat history including all the messages I've missed in the last 2 weeks. I hope you're all able to do the same

  • by aleluacom,

    aleluacom aleluacom Oct 19, 2016 5:15 PM in response to aattaboy
    Level 1 (4 points)
    Oct 19, 2016 5:15 PM in response to aattaboy

    Hey... This occurs when a copy has been uploaded to iCloud security corrupt, so expect longer than the backup whatsapp chats will not recover completely. It is best to delete the backup of your icloud and let the whatsapp finish loading unrestored.

  • by battle4ngel,

    battle4ngel battle4ngel Oct 20, 2016 12:32 PM in response to csrohith
    Level 1 (4 points)
    iCloud
    Oct 20, 2016 12:32 PM in response to csrohith

    i used the mail adress they gave on their website (support@whatsapp.com)

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