Advanced User

Q: iPhone won't sync songs anymore (iOS 10)

After the iOS 10 update, whenever I try to sync via iTunes my music, it transfers just the half of my library.

I'm not using Apple music... I've already tried to perform a clean install but it doesn't work.

 

Any ideas? Thank you

iPhone 6, iOS 9.2.1

Posted on Oct 1, 2016 11:40 AM

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Q: iPhone won't sync songs anymore (iOS 10)

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  • by jameson.h,Helpful

    jameson.h jameson.h Oct 3, 2016 4:08 AM in response to Advanced User
    Community Specialists
    Oct 3, 2016 4:08 AM in response to Advanced User
    Greetings Advanced User, 

    I understand that when you attempt to sync your entire music library to the iPhone 6, only half the library actually transfers over. I listen to my music on a daily basis, so I can understand your concern. Let's see what we can do. 

    First, please quit and relaunch iTunes and restart the iPhone. Then what I'd like to have you do, if you haven't already, is to check to make sure that you have 'Sync Music' and 'Entire Music Library' checked when you go to sync the music to your iPhone in iTunes. 

    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

    Thanks for using the Apple Support Communities. Have a great night. 

  • by Advanced User,

    Advanced User Advanced User Oct 3, 2016 4:08 AM in response to jameson.h
    Level 4 (1,094 points)
    iPhone
    Oct 3, 2016 4:08 AM in response to jameson.h

    Thanks for your reply.

    I've managed to solve the problem, a clean install using iTunes did the trick. Then I restored my backup and my full music library. It looks like if you perform a clean install from the iPhone and try to restore your data from an iCloud backup you might experience some problems.

     

    Thank you

  • by irina_w,

    irina_w irina_w Oct 3, 2016 12:13 PM in response to Advanced User
    Community Specialists
    Oct 3, 2016 12:13 PM in response to Advanced User
    Thanks for the update. It's great to hear that you now have all your music back on your iPhone, Advanced User.