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All replies
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Helpful answers
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Oct 1, 2016 1:19 PM in response to schaej2by lllaass,What network security are you using on the router?
Recommended settings for Wi-Fi routers and access points - Apple Support
Have you powered off and then back on your router?
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Oct 1, 2016 1:21 PM in response to lllaassby schaej2,I can't really tell you. It's password protected. All our devices are currently working on the network. iOS and Android
I'm typing the same password as the other devices.
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Oct 1, 2016 1:33 PM in response to schaej2by lllaass,Did you power off and and then back on your router?
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Oct 1, 2016 2:27 PM in response to lllaassby schaej2,I powered off and on. All devices reconnected but the ipod still wouldn't accept the password.
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Oct 1, 2016 2:32 PM in response to schaej2by lllaass,Does the iPod NOW connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before? yes but before erasing
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
https://support.apple.com/en-us/HT204051
- iOS: Recommended settings for Wi-Fi routers and access points
https://support.apple.com/en-us/HT202068 You do not know
- Restore from backup. See:
iOS: How to back up
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar