victoriafromrodeheath

Q: Since the latest update I can't choose music that I have purchased to re download it onto to my phone

Since doing my last update , I can't access music not on my phone, to re download it, music that I have purchased in the past  

iPhone 6s Plus, iOS 10.0.2

Posted on Oct 1, 2016 1:11 PM

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Q: Since the latest update I can't choose music that I have purchased to re download it onto to my phone

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  • by brenden dv,Helpful

    brenden dv brenden dv Oct 3, 2016 11:45 AM in response to victoriafromrodeheath
    Community Specialists
    Oct 3, 2016 11:45 AM in response to victoriafromrodeheath
    Hello victoriafromrodeheath,

    I understand you have updated your iPhone 6s Plus to iOS 10.0.2, but you can't access your purchased music. The first thing I would suggest is to quit the Music app, sign out of the iTunes account (from the Settings app) and restart your iPhone.  Then try to access your purchased music again.   Here are a few resources to explain this in more detail:

    Force an app to close on your iPhone, iPad, or iPod touch

    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch

     

    iTunes, iBooks, and App Store

    1. Tap Settings > iTunes & App Store. 
    2. Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
    3. Tap Sign Out.


       
    4. Go to Settings > iTunes & App Store.
    5. Tap Sign In, then enter your Apple ID and password.

     


    Download your past purchases
     

    Redownload a song

    You can redownload songs on your iPhone or iPod touch, iPad, Mac or PC. You can listen to previously purchased song on your Apple TV, but they don't download to your device.

    On an iPhone or iPod touch

    1. Open the iTunes Store app.
    2. At the bottom of the screen, tap More > Purchased > Music.
    3. Tap "Not on This iPhone" or "Not on This iPod." 
    4. Find the song that you want to download, then tap it. 
    5. Tap the Download icon   to the right of the title. Your song downloads to your device.


    If you can’t download or don’t see your past purchase, get help.


    Take care.