iPhone is not uploading on iTunes

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iPhone is not uploading on iTunes

HI I am trying to upload my iPhone to my iTunes account to upload all my pictures on my phone to my computer. However, for some reason when I plug my phone to my USB that is connected to my computer is not reading my phone. my iTunes is updated and my phone is still being charged when it's plugged in. When I plug my phone in iTunes pops up and says "iTunes could not connect to the iPhone because invalid response was received from the device" could you please help me get this working I would like to download my pictures and put music on my phone.

THanks

Posted on Oct 1, 2016 2:12 PM

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Answer 1

brenden dv

Community Specialist

Oct 2, 2016 7:56 PM in response to angelarosa12

Howdy angelarosa12,

I understand that you're getting an error when connecting your iPhone to your computer indicating an invalid response having been received from the device. Fortunately there are a few steps that can help get your iPhone to work correctly with your computer and iTunes.

Check your USB connections

If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:

13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650

2000, 2001, 2002, 2005, 2006, 2009

An error message that includes, "invalid response"

Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:

Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.

Switch to a different USB port on your computer. Don't plug into your keyboard.

Plug into a different computer.

If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.

If the issue continues, contact Apple Support.

Get help with iOS update and restore errors
https://support.apple.com/en-us/HT204770

Sincerely.

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