Alpesh Gor

Q: Songs not syncing since iOS 10 update

Hi guys,


Since I went on to iOS 10 I noticed that some songs that I had bought on iTunes and some songs that I'd moved into music from my CD's have not synced on to Music.

 

I get the Cloud symbol next to the song and can only listen to the songs if I'm on wifi.

 

I went and re-synced the phone a few times and still no luck.

 

What have I done wrong?

Mac Pro 2.26 8 Core, Mac OS X (10.6.2), 6GB Ram, 640GB HD, 1TB HD, X2 GT120's, X2 24" Cinema Displays, F

Posted on Oct 1, 2016 1:52 PM

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Q: Songs not syncing since iOS 10 update

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  • by Allen A,

    Allen A Allen A Oct 2, 2016 7:52 PM in response to Alpesh Gor
    Community Specialists
    Oct 2, 2016 7:52 PM in response to Alpesh Gor
    Hi Alpesh Gor,

    Thanks for using the Apple Support Communities. It's a bit unclear exactly how you currently have your devices configured, but if you are currently using iCloud Music Library (either for Apple Music or iTunes Match), you would not directly sync your music from iTunes. It would all be available through Apple Music/iTunes Match for streaming, with an option to download local copies for offline listening. For more information on the various types of music configuration, you may find the following article helpful:
     

    Get your music collection on all of your devices - Apple Support


    Regards
  • by Alpesh Gor,

    Alpesh Gor Alpesh Gor Oct 4, 2016 12:50 PM in response to Allen A
    Level 1 (10 points)
    Apple Music
    Oct 4, 2016 12:50 PM in response to Allen A

    Hi Allen, thank you for your reply. I'm not using iCloud Music Library or Apple Music.

     

    I'm doing it the old fashioned way where I either purchase from iTunes a song or album or upload a CD on to iTunes. I then synch my phone via iTunes.

     

    Most songs synced well. But about 10 odd songs which I'd either purchased on iTunes or had uploaded from a CD had the 'cloud' symbol next to them. I was able to access the songs if I had a wifi connection. Otherwise I'd have to re-download them from the cloud.

     

    Very very odd as I did not have this issue before iOS 10. 

  • by jameson.h,

    jameson.h jameson.h Oct 4, 2016 3:52 PM in response to Alpesh Gor
    Community Specialists
    Oct 4, 2016 3:52 PM in response to Alpesh Gor
    Hi Alpesh Gor,

    Thanks for that, and thanks again for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance:

    Contact Apple Support


    Regards.