JoyBarrera

Q: App is stuck and won't download or delete

Hi a while ago my boyfriend let me use his Apple ID to download a game and nothing was wrong with that but in order to install the new IOS 10 update my device had to delete two of my apps, one of which was the app downloaded off of my boyfriends Apple ID. Once my device updated it asked me to sign into my boyfriends Apple ID to re download the app, but I accidentally chose the "cancel" option. Ever since then the app is just there with the "waiting.." action. When I try deleting it it doesn't delete and when I tried signing into my boyfriends account to try downloading it from there it was still stuck in the "waiting.." action. It won't delete or download no matter what and I really want to play it and it's starting to get frustrating and annoying. What do I do?

iPhone 6, iOS 10

Posted on Oct 1, 2016 2:36 PM

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Q: App is stuck and won't download or delete

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  • by jameson.h,

    jameson.h jameson.h Oct 2, 2016 4:40 PM in response to JoyBarrera
    Community Specialists
    Oct 2, 2016 4:40 PM in response to JoyBarrera
    Hi JoyBarrera, 


    Thanks for stopping by the Apple Support Communities. I understand that you are having some issues with being able to install an app that you previously had installed on the iPhone. I like to be able to play games on my iPhone as well. Let's see what we can do. 

    If I can have you go to Settings > General > Storage & iCloud Usage. Tap on Manage Storage and then scroll through the list until you find the app that you are having issues with and tap on it and then tap 'Delete App'. Then go back to the App Store and see if you are now able to download it again. 

    Have a good one!