Canadianpj

Q: Unable to Import into Photos from Locked iPhone

OS: 10.12.0

iPhone 7 Plus

Photos: 2.0


Starting with my new iPhone 7 and macOS Sierra when I open Photos and my phone is locked it tells me it cannot access the media and that I need to trust the machine. I have had this pop up already, clicked it on iTunes as well as on the phone itself. No matter what I have tried I cannot get Photos to read the photos from my phone while it is locked.

 

Things I've tried:

 

  • Hard restart of phone
  • Restarted Mac
  • Reset privacy settings on my iPhone
  • Tried with a freshly created user

 

Any tips would be appreciated

Posted on Oct 1, 2016 4:11 PM

Close

Q: Unable to Import into Photos from Locked iPhone

  • All replies
  • Helpful answers