NavalAviator67

Q: cannot enlarge photos since installing Sierra

Since installing macOS Sierra yesterday I cannot get photos in Photos to enlarge by double-clicking on them.

iMac, macOS Sierra (10.12)

Posted on Oct 1, 2016 6:03 PM

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Q: cannot enlarge photos since installing Sierra

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  • by LarryHN,

    LarryHN LarryHN Oct 1, 2016 6:36 PM in response to NavalAviator67
    Level 10 (85,673 points)
    Photos for Mac
    Oct 1, 2016 6:36 PM in response to NavalAviator67

    Sorry but we can not see you so you have to provide details - double clicking does enlarge the photos unless you have a problem and with no information we have no way to help

     

    what does happen? Did you just install OS X Sierra or did you erase your disk and install or what? What else can you tell a total stranger who can not see you that might help them assist you?

     

    LN

  • by NavalAviator67,

    NavalAviator67 NavalAviator67 Oct 1, 2016 8:40 PM in response to LarryHN
    Level 1 (4 points)
    Desktops
    Oct 1, 2016 8:40 PM in response to LarryHN

    I don't understand your response.  I don't think I could have made it any clearer, but I'll repeat:  Since I installed Sierra yesterday I cannot enlarge any photos in Apple Photos by double-clicking on them.  You asked "what does happen," but the issue is not what does happen, but what does not happen.  To repeat again, the photos simply do not enlarge as they are supposed to do when you double-click on them.  It's really that simple.

  • by LarryHN,

    LarryHN LarryHN Oct 1, 2016 8:56 PM in response to NavalAviator67
    Level 10 (85,673 points)
    Photos for Mac
    Oct 1, 2016 8:56 PM in response to NavalAviator67

    Ok - my care will not start - tell me why

     

    if you refuse to supply information it is not possible to help you - the only answer is something is wrong and you need to fix it

     

    Have a great week

     

    LN

  • by NavalAviator67,

    NavalAviator67 NavalAviator67 Oct 1, 2016 10:21 PM in response to NavalAviator67
    Level 1 (4 points)
    Desktops
    Oct 1, 2016 10:21 PM in response to NavalAviator67

    It appears to be a Sierra compatibility issue with the Magic Mouse, perhaps Bluetooth related.  Not my specific Magic Mouse, but evidently with all Magic Mice.  Both of my Magic Mice do the same thing on both my iMac and my MBP, i.e. when I double-click on a photo in Apple Photos it does not enlarge/zoom in as is supposed to happen and did happen without failure until I installed Sierra.  This is the only Magic Mouse abnormality I have discovered since my Sierra install. 

     

    My conclusion that we have a Sierra/Magic Mouse compatibility problem is based on the fact that I have used a USB plug-in Apple mouse, a USB plug-in MS mouse, and a wireless MS mouse that connects through a USB plug-in transceiver, and none of them has had this problem; they perform perfectly normally.  Also, doing a Google search I discovered that others are having problems with their Magic Mice with Sierra, though not my specific problem.  Example:  professional users of Adobe products are having problems with their Magic Mice since upgrading to Sierra to the point that they cannot use the software productively. 

     

    I've parked my Magic Mice until this apparent bug is addressed and fixed. 

  • by LarryHN,

    LarryHN LarryHN Oct 2, 2016 6:02 AM in response to NavalAviator67
    Level 10 (85,673 points)
    Photos for Mac
    Oct 2, 2016 6:02 AM in response to NavalAviator67

    So critical information included the Magic Mouse - I've not sen but one other similar issues reported here and I'm not sure what pointing device they use

     

    report to Apple - http://www.apple.com/feedback/

     

    LN

  • by Old Toad,

    Old Toad Old Toad Oct 2, 2016 10:42 AM in response to NavalAviator67
    Level 10 (141,679 points)
    Photos for Mac
    Oct 2, 2016 10:42 AM in response to NavalAviator67
    It appears to be a Sierra compatibility issue with the Magic Mouse, perhaps Bluetooth related.  Not my specific Magic Mouse, but evidently with all Magic Mice.

    Not with my Magic Mouse, Sierra and Photos 2.0.  As a test launch Photos with the Option key held down and create a new, test library.  Import some photos and test to see if the same problem persists. Does it?

     

    Have you tried to reset the SMC?  Reset the System Management Controller (SMC) on your Mac - Apple Support

    OTsig.png

  • by NavalAviator67,

    NavalAviator67 NavalAviator67 Oct 2, 2016 11:00 AM in response to Old Toad
    Level 1 (4 points)
    Desktops
    Oct 2, 2016 11:00 AM in response to Old Toad

    Thanks for the suggestions.  Tried both of them but neither fixed the problem. 

  • by ephill,

    ephill ephill Oct 4, 2016 8:42 AM in response to NavalAviator67
    Level 1 (9 points)
    Oct 4, 2016 8:42 AM in response to NavalAviator67

    I have this same problem. The pictures in Photos just flicker briefly but stay small when I double click on the image. Videos play, but do not enlarge. I upgraded to 10.12, Sierra. I'm using MacBook Pro, 15", mid-2015. Everything else in Photos seems to be working.

  • by ephill,Helpful

    ephill ephill Oct 4, 2016 8:55 AM in response to NavalAviator67
    Level 1 (9 points)
    Oct 4, 2016 8:55 AM in response to NavalAviator67

    I just discovered that the images do enlarge when I use the track pad to double-click, so I think this Magic Mouse may be the problem.

  • by NavalAviator67,

    NavalAviator67 NavalAviator67 Oct 4, 2016 9:03 AM in response to ephill
    Level 1 (4 points)
    Desktops
    Oct 4, 2016 9:03 AM in response to ephill

    I'm finding that our conclusion is correct that the fault lies in the Magic Mouse's compatibility with Sierra.  I bought a MS Designer Bluetooth mouse to see if it would work.  It works just fine, suggesting that it is not the Bluetooth per se, but the Magic Mouse's interface with Sierra via Bluetooth.  Hopefully with more complaints someone at Apple will get to work to find a solution.  Meantime I'm sticking with my new MS mouse which, btw, was a lot less expensive on Amazon than is the Magic Mouse.  Doesn't have the trackpad-like functionality, but it does everything I ask of it. 

  • by Old Toad,

    Old Toad Old Toad Oct 4, 2016 9:08 AM in response to NavalAviator67
    Level 10 (141,679 points)
    Photos for Mac
    Oct 4, 2016 9:08 AM in response to NavalAviator67

    What model is your Magic Mouse.  I use one, Model A 1296,  that I've had for a couple of years now and it works fine with Photos and enlarging images. 

  • by ephill,

    ephill ephill Oct 4, 2016 9:13 AM in response to Old Toad
    Level 1 (9 points)
    Oct 4, 2016 9:13 AM in response to Old Toad

    I have had the same model as you and for several years. This only happened yesterday when I upgraded to Sierra.

  • by NavalAviator67,

    NavalAviator67 NavalAviator67 Oct 4, 2016 9:18 AM in response to Old Toad
    Level 1 (4 points)
    Desktops
    Oct 4, 2016 9:18 AM in response to Old Toad

    Both of my Magic Mice are Model A 1296s.  They're both still not enlarging images on either my iMac or MBP. 

  • by Old Toad,

    Old Toad Old Toad Oct 4, 2016 9:22 AM in response to NavalAviator67
    Level 10 (141,679 points)
    Photos for Mac
    Oct 4, 2016 9:22 AM in response to NavalAviator67

    There must be something different with the "s" model. 

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