HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
psquillace
Level 1 (9 points)
Apple TV

Q: Air Play Works but its hit or miss...

Hi All:

 

im sure this issue is not unique but if some can give me tips or let me know what I'm doing wrong this would be great.

 

OK so, I am using Amazon Prime Video on my iPhone and I am trying to cast it to my Apple TV. When I select the Apple TV from the control panel, it begins to send it but then the video will stop or show it's loading and not come on my tv.

 

The weird thing is, once I stop trying to cast it, the movie begins playing almost immediately on the phone. It's hit or miss but most days it will not cast and I just give up and watch it on my phone.

 

Im on the same network as the Apple TV and the signal is strong so I'm not sure what the issue could be.

 

Any advice or thoughts would be a great help.

 

Paul

iPhone 6 Plus, iOS 9.0.1

Posted on Oct 1, 2016 6:42 PM

by vazandrew,Solvedanswer
vazandrew vazandrew
Level 6 (19,303 points)
Apple TV
A:

psquillace wrote:

 

 

and in ios10 there is no option like in previous versions where you select Airplay or mirroring,  it just uses airplay now.

Yes there are, it's just laid out differently. When you first swipe up to control centre you will see the option for mirroring, swiping right to left will bring up another pane with music controls and basic airplay

 

Mirroring of course uses more resources but either way you will need to troubleshoot the network.

Posted on Oct 2, 2016 10:11 AM

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psquillace

Q: Air Play Works but its hit or miss...

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  • Helpful answers

  • by vazandrew,Helpful

    vazandrew vazandrew Oct 1, 2016 10:46 PM in response to psquillace
    Level 6 (19,303 points)
    Apple TV
    Oct 1, 2016 10:46 PM in response to psquillace

    This will be dependent on the network. Checking the signal strength on the device won't be accurate as it doesn't account for any issues. You would need a network report from istumbler, netstumbler or similar. Along with signal strength you would see any noise detected and nearby networks. Using Ethernet would also help verify as would testing on another network.

  • by Rysz,Helpful

    Rysz Rysz Oct 1, 2016 10:57 PM in response to psquillace
    Level 7 (21,001 points)
    iPad
    Oct 1, 2016 10:57 PM in response to psquillace

    If your iPhone is connected to the internet via a Wi-Fi network and then you're streaming from iPhone to TV over the same Wi-Fi, you might simply be overwhelming your network.

  • by Rysz,

    Rysz Rysz Oct 1, 2016 10:42 PM in response to psquillace
    Level 7 (21,001 points)
    iPad
    Oct 1, 2016 10:42 PM in response to psquillace

    If your iPhone is connected to the internet via a Wi-Fi network and then you're streaming from iPhone to TV over the same Wi-Fi, you might simply be overwhelming your network.

  • by psquillace,

    psquillace psquillace Oct 1, 2016 10:56 PM in response to vazandrew
    Level 1 (9 points)
    Apple TV
    Oct 1, 2016 10:56 PM in response to vazandrew

    YEah, I thought that but I said to myself there has to be an easier answer than going that route. I mean, I have istumbler but I thought there had to be something simpler than analyzing data over my network.

     

    I Will take a look though and post back here what I find.

     

    THanks for the help.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Oct 2, 2016 9:16 AM in response to psquillace
    Level 5 (4,831 points)
    Apple TV
    Oct 2, 2016 9:16 AM in response to psquillace

    Hi. I've a few questions. Are you using basic AirPlay or mirroring? What version iOS are you using? What version Apple TV is it, with what software? See Identify your Apple TV model - Apple Support is not sure. Are you using any type of VPN, unblocker, or DNS service?

  • by psquillace,

    psquillace psquillace Oct 2, 2016 9:25 AM in response to psquillace
    Level 1 (9 points)
    Apple TV
    Oct 2, 2016 9:25 AM in response to psquillace

    Sorry, here are the details:

     

    using Apple TV 4th gen

    ios 10 with the iPhone 6plus

     

    and in ios10 there is no option like in previous versions where you select Airplay or mirroring,  it just uses airplay now.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Oct 2, 2016 10:09 AM in response to psquillace
    Level 5 (4,831 points)
    Apple TV
    Oct 2, 2016 10:09 AM in response to psquillace

    In iOS 10, basic AirPlay has been moved to the right hand pane of Control Center. Swipe left to see the list of AirPlay devices, or an icon to tap if on iPhone. The icon is an up arrow into concentric circles.

     

    Have you updated Apple TV to tvOS 10? Are you using a VPN or unblocker? This can affect results.

  • by vazandrew,Solvedanswer

    vazandrew vazandrew Oct 2, 2016 10:11 AM in response to psquillace
    Level 6 (19,303 points)
    Apple TV
    Oct 2, 2016 10:11 AM in response to psquillace

    psquillace wrote:

     

     

    and in ios10 there is no option like in previous versions where you select Airplay or mirroring,  it just uses airplay now.

    Yes there are, it's just laid out differently. When you first swipe up to control centre you will see the option for mirroring, swiping right to left will bring up another pane with music controls and basic airplay

     

    Mirroring of course uses more resources but either way you will need to troubleshoot the network.

  • by psquillace,

    psquillace psquillace Oct 2, 2016 11:19 AM in response to vazandrew
    Level 1 (9 points)
    Apple TV
    Oct 2, 2016 11:19 AM in response to vazandrew

    Thanks Diana...

     

    I will have to check the network and see when it does it again because of course it's not doing it now.

     

    thanks again,