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Helpful answers
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Oct 3, 2016 7:35 AM in response to melissaaudrey22by Starr.C,Hey melissaaudrey22,
Thank you for using the Apple Support Communities. We can see from your post that iTunes on your computer does not recognize your iPhone even after performing some great troubleshooting steps. We understand how important it is to be able to sync your device to your computer and we'd be happy to provide you with some direction to resolve this. The link below has a few options to troubleshoot​ this with you for both Mac and Windows computers.
If iTunes doesn‘t recognize your iPhone, iPad, or iPod
Let us know if this helps
Regards.
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Oct 3, 2016 8:19 AM in response to melissaaudrey22by hpsparrow,You will need to update iTunes - iTunes 12.5.1 is required to sync an iPhone running iOS 10.
