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Ginamack1212
Level 1 (5 points)
Mac OS X

Q: My macOS won't install

macOS won't install. My computer is stuck can't do anything.

Posted on Oct 1, 2016 8:16 PM

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Ginamack1212

Q: My macOS won't install

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  • Helpful answers

  • by Starr.C,

    Starr.C Starr.C Oct 3, 2016 7:49 AM in response to Ginamack1212
    Community Specialists
    Oct 3, 2016 7:49 AM in response to Ginamack1212
    Hello Ginamack1212, 

    Thanks for using Apple Support Communities. 

    I understand that macOS won't install. I definitely want to make sure that you can update to the latest OS version. Let's see how I can help. 

    Please take a look at How to get macOS Sierra, specifically, this section:
     

    How to get macOS Sierra

    Before upgrading, it's a good idea to back up your Mac. Then follow these steps:

    1. Open the App Store app on your Mac.
    2. Search the App Store for macOS Sierra, or go directly to the macOS Sierra page.
    3. Click the Download or Install button on the macOS Sierra page.
    4. When the installer opens, click Continue and follow the onscreen instructions. 

    If you quit the installer instead of clicking Continue, you can open it later from your Applications folder, Launchpad, or Spotlight. Look for a file named Install macOS Sierra. During installation, your Mac might restart several times. It then performs some initial setup tasks in the background. While those tasks are underway, activities such as using Spotlight or Mail might not seem as fast as they were before.

    Learn more

    • If your Mac doesn't meet the Sierra requirements, you might be able to upgrade to El Capitan, the previous version of the Mac operating system.
    • If you previously downloaded El Capitan, Yosemite, Mavericks, or another earlier version of OS X, you can download it again from the Purchased tab of the App Store.


    Let us know if you still need help.

    Have an amazing day!