Numbers offline - check connection

HI all.


I have shared a numbers sheet via iCloud with one other person. The sheet is in my iPad, iPhone and MacBook.


if I try and open the sheet on my phone or iPad, i get an error saying "numbers is offline - check your internet connection". the connection is fine.


I have never had an issue with sharing this sheet across multiple devices before, or in providing a link for others to see it until the upgrade, and now having enabled collaboration it's a problem.


any ideas?

iPhone 6, iOS 10.0.2

Posted on Oct 2, 2016 12:37 AM

Reply
6 replies

Jan 10, 2017 9:08 PM in response to strawchap

Hi,

I actually had this exact issue and found that the problem was not with iCloud at all but with the browser settings.


Steps to resolve for safari users:

-Go to the safari preferences and under the "Advanced" tab, be sure to leave the "stop plug-ins to save power" unchecked.

-Under the "Privacy" tab be sure to select "Always allow" for Cookies and website data.

-Under the "Security" tab be sure the "Allow plug-ins" box is checked.


These steps completely fixed it for me. Hope it helps!

Oct 2, 2016 2:44 AM in response to strawchap

Hi strawchap,


No ideas at the moment, but a couple of questions that may help someone who is more familiar with sharing vial iCloud:


Can you open the iCloud stored copy of the document on your MacBook?

Is this the only document that is showing this behaviour?

Are there other Numbers documents that can be opened without difficulty on all three devices?

Can you open documents made with other applications on the three devices?


More information will help responders understand the issues, and may trigger some solutions.


Regards,

Barry

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Numbers offline - check connection

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