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All replies
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Helpful answers
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Oct 2, 2016 6:31 AM in response to MRM Fayasby King_Penguin,★HelpfulNot sure what you mean by 'the person who sold me the phone is not ali', but nobody on these user-to-user forums (nor Apple) can help - you have to contact the person that the phone is locked to and ask him/her to remove the phone from their account
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Oct 2, 2016 6:30 AM in response to King_Penguinby MRM Fayas,sorry its not ali its alive he is not alive now last week he past away please help meKing_Penguin
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Oct 2, 2016 6:38 AM in response to MRM Fayasby King_Penguin,★HelpfulDoes his family know his account's password so that they can remove the phone from his account ? If not you won't be able to reactivate the phone
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Oct 2, 2016 6:41 AM in response to King_Penguinby MRM Fayas,no they don't know now what can I do please help me King_Penguin
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Oct 2, 2016 6:57 AM in response to MRM Fayasby FelipeV,MRM Fayas wrote:
no they don't know now what can I do please help me King_Penguin
Nothing. Without the AppleID and password, the phone is useless and Apple will not remove the activation lock.