Q: No longer able to navigate using the Remote app
I'm suddenly no longer able to navigate (left, right, up, down) on the Apple TV using the Remote app. I also tried it with the new app. I am able t select the current item and return to the previous menu using th 'Menu' button.
since it could also have been a problem with my mother phone screen, I scrolling etc on different apps and it works fine. So it seems like it's an app (or Apple TV) problem.
any ideas? I'm using an Apple TV I bought 3 years ago.
thanks!
Apple TV, iOS 10.0.2
Posted on Oct 2, 2016 3:13 AM
Make sure the software on your TV is up to date. Perform a restart from Settings or by disconnecting the power cord for about 30 seconds. You can also perform a Reset from Settings.
Posted on Oct 2, 2016 12:34 PM