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All replies
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Helpful answers
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Oct 2, 2016 1:27 PM in response to ifishgudby dianeoforegon,Try reindexing Mail
With Mali quit....
Go to User's Library > Mail >V4 > MailData
Find the 3 files with envelope in the name.
Delete the files.
Log Out under the Apple in the Menu bar
Log in
Open Mail
Mail will reindex your files.
Test flags when complete.
Note: you might have to reset flags to the correct color if they all reverted to red.
FWIW, once you flag a message you don't need to move to a folder. Simply select the Flags > select flag in the folder list to view all messages by color.
Note: I renamed by flags instead of using color as name.
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Oct 3, 2016 7:06 AM in response to dianeoforegonby ifishgud,Re-indexing didn't work. I did as your instructions said. I then flagged two messages in my inbox and the messages showed up in the correct Smart Folders. 30 seconds later, on their own, the flags changed to red and they showed up in the Urgent (Red) Smart Folder.
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Oct 3, 2016 2:52 PM in response to ifishgudby dianeoforegon,Do you have red flags assigned to two different folders?
I see you have orange and yellow flags with the same name. I suggest renaming so they have unique names.
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Oct 3, 2016 6:38 PM in response to ifishgudby dianeoforegon,With Mail quit....
Go to your User's Library folder (see below)
Scroll down to Containers
Delete the com.apple.mail folder
Log out/in
Open Mail and see if the flags work now.
If no then Restart in safe boot mode
Safe boot
* shutdown
* start the Mac and *wait* for the startup chime to sound
* after the sound, press and hold down the shift key
* keep holding and *wait* until the grey Apple logo appears
* now release the shift key and just wait (it could take a few minutes)
* eventually the login screen appears with the words SAFE BOOT in the top right of the window
* log in and test Mail. Do Flags work correctly now?
Show User's Library
The User's Library folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.
Finding the User Library Folder
http://www.takecontrolbooks.com/resources/0167/site/chap11.html#FindingtheUserLi braryFolder
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Oct 3, 2016 7:45 PM in response to dianeoforegonby ifishgud,The flags did not work properly after deleting com.apple.mail folder. Now I'm having trouble shutting down and getting the mac to boot in safe mode. Can't shut down unless hold the power button and power up with the power button. Then Apple comes up and pressing shift doesn't do anything. No sound.
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Oct 3, 2016 7:48 PM in response to ifishgudby ifishgud,it's 11 pm here. I need a break. I'll try the second approach in the morning. Thank you for your help so far. Hope to talk to you tomorrow.
Thanks again. Wish I could stick with this but I'm beat.
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Oct 3, 2016 8:11 PM in response to ifishgudby dianeoforegon,I'm wondering if you have hard drive issues. Boot into the recovery drive and run First Aid on your Macintosh HD.
Boot into the Recovery Drive by holding down Command R when restarting.
Open Disk Utility
In the sidebar, select your Macintosh HD
Click the First Aid button
Click Run
If the drive is OK, I suggest you Reinstall macOS.
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