y26s02w97

Q: Apple ID 'doesn't exist' when I try to view purchases. Why?

Hello,

 

I accidentally purchased a song around 8 days ago, and I wished to utilise my right of withdrawal to cancel the purchase. Unfortunately, when I clicked to report a problem and was sent to the page, I attempted to sign it but was told;

 

'You must use an Apple ID that has previously been used in iTunes. Sign in again with another Apple ID.'



My Apple ID does exist, I have had it for nearly 5 years, and I have used it to purchase this item, so why does it say this?

 

What can I do to fix this?

 

Any help is appreciated.

iPhone 5s, iOS 9.3.5

Posted on Oct 2, 2016 5:46 AM

Close

Q: Apple ID 'doesn't exist' when I try to view purchases. Why?

  • All replies
  • Helpful answers