Publishing
Q: Old orders are only available for the last 18 months on the site. How can I retrieve an older order?
I need to retrieve the IMEI number of a phone that was stolen. I bought it in October 2014 and I cannot retrieve the order because those are available only for the last 18 months? How can I retrieve the IMEI or the old order?
Posted on Oct 2, 2016 7:33 AM
by Jonathan UK,Apple recommended
Apple Watch
Hi
Follow the instructions here in respect of the theft:
Note that it is not possible to track your iPhone via the serial number or IMEI. If you need either number for reporting the theft (to the police or your insurers), check the original packaging, if you have it:
Your serial number may also be listed in your support profile:
It is not possible to view orders online beyond the last 18 months.
Posted on Oct 3, 2016 1:58 AM