Bertault
Level 1
(8 points)
Q: frozen MacPro startup
While working online my MacBook Pro's screen suddenly went solid grey. I powered it off by holding the power button and then started it back up. It would load the apple start up bar and after it got to about 1/3 of the way suddenly turned off. I tried this a couple of more times, and then opened it in safe mode. Ran the disk repair and after receiving the message in green 'everything appears okay' the screen froze. It said there was 5 minutes to go and I waited at least 20 minutes. I then tapped my mouse and the rainbow ball started circling and I waited longer until I powered it down again. I tried starting it up again and got a flashing question mark inside a folder. Powered it off and started it up in safe mode this time the bar starts but gets stuck half way and won't move. Any suggestions what I can do? Thanks for your time!
MacBook Pro (13-inch Mid 2009), iOS 10.0.2
lllaass
Level 10
(190,692 points)
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
About NVRAM and PRAM
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.
