harshc4

Q: macOS Sierra crashes to lock screen when playing videos on fullscreen

Hi All,

 

Soon after I installed macOS Sierra on my MacBook Pro (Retina, 13-inch, Late 2012) I noticed that my laptop crashes to the lock screen immediately while I am watching videos on fullscreen especially YouTube and Facebook Videos via Google Chrome. I've reinstalled the os multiple times but the problem still persists. Is there any solution to resolve this?

MacBook Pro with Retina display, macOS Sierra (10.12), null

Posted on Oct 2, 2016 9:28 AM

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Q: macOS Sierra crashes to lock screen when playing videos on fullscreen

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  • by Dhalgren,

    Dhalgren Dhalgren Oct 2, 2016 2:26 PM in response to harshc4
    Level 1 (34 points)
    Mac OS X
    Oct 2, 2016 2:26 PM in response to harshc4

    First, check to see if you can create a test account, to determine if it just occurs with your account or throughout the system. If it just occurs with your account (test account works normally), you probably have the same problem as the rest of us. I've been working on this for a couple of weeks with Apple Support and posted about this on another thread you posted to. I hope to hear something from Apple, based on logs I sent them after we had tried numerous other fixes, this week. If so, I will post it.