tonifromschaumburg

Q: Can't update to iOS 10, "device not found "

IiTunes tells me there is a problem with iPad & to recover. Ok, iTunes is up to date, no other devices on, error 27. Any ideas?  I'm having surgery Tuesday & need to figure thyout!

Posted on Oct 2, 2016 9:44 AM

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Q: Can't update to iOS 10, "device not found "

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  • Helpful answers

  • by Briansyddall,Helpful

    Briansyddall Briansyddall Oct 2, 2016 10:10 AM in response to tonifromschaumburg
    Level 6 (8,891 points)
    Apple Watch
    Oct 2, 2016 10:10 AM in response to tonifromschaumburg

    Hi

    What have you got on the screen on iPad does it tell you to connect to itunes

    If not try & update over your WiFi

    Go to settings - general - software update .

    Cheers

    Brian

    Ps try a reboot first press & hold power button & menu button hold both down until you see apple logo .

  • by tonifromschaumburg,

    tonifromschaumburg tonifromschaumburg Oct 2, 2016 10:13 AM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Oct 2, 2016 10:13 AM in response to Briansyddall

    hi, thanks Brian, but tried the hold the home button while holding the power button but it goes back to the same screen... cable & iTunes! Really wish I could go back to square one, don't care if I lose everything on IPad

  • by Briansyddall,Solvedanswer

    Briansyddall Briansyddall Oct 2, 2016 11:16 AM in response to tonifromschaumburg
    Level 6 (8,891 points)
    Apple Watch
    Oct 2, 2016 11:16 AM in response to tonifromschaumburg

    Hi

    Just follow this.

    Turn ipad off

    Make sure your PC  is running the latest itunes 12.5.2

    Connect lead to USB on your PC

    Press & hold just the power button on iPad don't let go

    Connect lead to ipad keep power button pressed down until PC sees ipad

    Then wait for restore you may need to do this more than once before it works.

    Cheers

    Brian

    Ps let me know if it works.

  • by tonifromschaumburg,

    tonifromschaumburg tonifromschaumburg Oct 2, 2016 11:26 AM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Oct 2, 2016 11:26 AM in response to Briansyddall

    Appreciate your patience.Oh Brian you are Wonderful!!! iPad is actually restoring from backup as I write. Took 4 attempts. I am so grateful. Can I reply again when up & running, just in case?

  • by tonifromschaumburg,

    tonifromschaumburg tonifromschaumburg Oct 2, 2016 11:40 AM in response to tonifromschaumburg
    Level 1 (4 points)
    iPad
    Oct 2, 2016 11:40 AM in response to tonifromschaumburg

    Thanks again! I'm replying from my iPad. Hope my surgery goes as well...you available if my surgeon needs help?

  • by Briansyddall,

    Briansyddall Briansyddall Oct 2, 2016 11:53 AM in response to tonifromschaumburg
    Level 6 (8,891 points)
    Apple Watch
    Oct 2, 2016 11:53 AM in response to tonifromschaumburg

    Hi

    That,s  great i am glad its working for you good luck for Tuesday .

    Where do yo live? I am in England .

    Glad i could help you.

    When you have time go to ibooks download ipad user guide & ios 10 user guide

    They are both free.

    Cheers

    Brian

  • by tonifromschaumburg,

    tonifromschaumburg tonifromschaumburg Oct 2, 2016 12:04 PM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Oct 2, 2016 12:04 PM in response to Briansyddall

    I'll  definitely go to iBooks for info...& will remember to backup iPad more frequently as well. I have Lots to get back on iPad! I'm in a northwest suburb of Chicago. It's cold & rainy & I have a torn meniscus in right knee that I can't wait to have surgery on...yes I just ended a sentence with a preposition!  Seriously, I was afraid I'd have to buy a new iPad before Tuesday so I can continue my work while recuperating. You really are a life...& money...saver

  • by Briansyddall,

    Briansyddall Briansyddall Oct 2, 2016 1:18 PM in response to tonifromschaumburg
    Level 6 (8,891 points)
    Apple Watch
    Oct 2, 2016 1:18 PM in response to tonifromschaumburg

    Hi Toni

    When you charge an iPhone / iPad at home it should be backed up

    Automatically to iCloud over your WiFi .

    Just check back up on iCloud next time you charge ipad.

    We have 3 iPhones & 4 ipads haven't use pc for them for over 2 years

    Everything done over wifi.

    I had a full metal knee replacement 3 years ago

    We get free medical treatment in th uk i think you have to have insurance in

    USA.

    Cheers

    Brian