Can't update to iOS 10, "device not found "

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Level 1

13 points

Can't update to iOS 10, "device not found "

IiTunes tells me there is a problem with iPad & to recover. Ok, iTunes is up to date, no other devices on, error 27. Any ideas? I'm having surgery Tuesday & need to figure thyout!

Posted on Oct 2, 2016 9:44 AM

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Answer 1

Oct 2, 2016 10:10 AM in response to whynot3

Hi

What have you got on the screen on iPad does it tell you to connect to itunes

If not try & update over your WiFi

Go to settings - general - software update .

Cheers

Brian

Ps try a reboot first press & hold power button & menu button hold both down until you see apple logo .

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Answer 2

whynot3 Author

Level 1

13 points

Oct 2, 2016 10:13 AM in response to Briansyddall

hi, thanks Brian, but tried the hold the home button while holding the power button but it goes back to the same screen... cable & iTunes! Really wish I could go back to square one, don't care if I lose everything on IPad

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Answer 3

Oct 2, 2016 11:16 AM in response to whynot3

Hi

Just follow this.

Turn ipad off

Make sure your PC is running the latest itunes 12.5.2

Connect lead to USB on your PC

Press & hold just the power button on iPad don't let go

Connect lead to ipad keep power button pressed down until PC sees ipad

Then wait for restore you may need to do this more than once before it works.

Cheers

Brian

Ps let me know if it works.

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Answer 4

whynot3 Author

Level 1

13 points

Oct 2, 2016 11:26 AM in response to Briansyddall

Appreciate your patience.Oh Brian you are Wonderful!!! iPad is actually restoring from backup as I write. Took 4 attempts. I am so grateful. Can I reply again when up & running, just in case?

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Answer 5

whynot3 Author

Level 1

13 points

Oct 2, 2016 11:40 AM in response to whynot3

Thanks again! I'm replying from my iPad. Hope my surgery goes as well...you available if my surgeon needs help?

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Answer 6

Oct 2, 2016 11:53 AM in response to whynot3

Hi

That,s great i am glad its working for you good luck for Tuesday .

Where do yo live? I am in England .

Glad i could help you.

When you have time go to ibooks download ipad user guide & ios 10 user guide

They are both free.

Cheers

Brian

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Answer 7

whynot3 Author

Level 1

13 points

Oct 2, 2016 12:04 PM in response to Briansyddall

I'll definitely go to iBooks for info...& will remember to backup iPad more frequently as well. I have Lots to get back on iPad! I'm in a northwest suburb of Chicago. It's cold & rainy & I have a torn meniscus in right knee that I can't wait to have surgery on...yes I just ended a sentence with a preposition! Seriously, I was afraid I'd have to buy a new iPad before Tuesday so I can continue my work while recuperating. You really are a life...& money...saver

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Answer 8

Oct 2, 2016 1:18 PM in response to whynot3

Hi Toni

When you charge an iPhone / iPad at home it should be backed up

Automatically to iCloud over your WiFi .

Just check back up on iCloud next time you charge ipad.

We have 3 iPhones & 4 ipads haven't use pc for them for over 2 years

Everything done over wifi.

I had a full metal knee replacement 3 years ago

We get free medical treatment in th uk i think you have to have insurance in

USA.

Cheers

Brian

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