Passenger80

Q: Problem with sound on an Iphone 6s

I have a problem with my IPhone 6s and i really could use some help!

My iPhone since some time now does something very strange. Sometimes (not always), when you start playing a song or a video from music app or spotify or youtube etc, it makes a loud weird static sound for 1 second and then it starts playing normally. Occasionally you can not hear any sound for 1-2 seconds, then it does that weird static and then it starts playing and it never does it again (like it needs a few seconds to prepare itself!)! Sometimes it repeats it while playing but only if you move up and down the volume bar, if you leave it playing it never repeats the problem.

I took it to my local support Apple store, and they told me that it passed all the tests and the sound was ok there. I even gave them a video of the problem that you can clearly see it doing it but they said that since they did not see the problem in person, they can not do anything and maybe it is a software problem. They returned it like it is, but it keeps doing it!

I tried of course to reset it to factory settings and the problem occurred even when inserting the first settings, before doing a restore, so i suppose it can not be a software problem.

I am on Ios10 now but it was doing it from Ios 9.

Any ideas?

iPhone 6s, iOS 10.0.1

Posted on Oct 2, 2016 12:39 PM