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All replies
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Helpful answers
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Oct 2, 2016 12:13 PM in response to flotzi80by Carolyn Samit,Try a reset ..
Open System Preferences > Printers & Scanners then select the Print tab.
Then right or control click the printer on the left then click: Reset printing system
If that doesn't help, try this support article > Resolve printer issues on your Mac - Apple Support
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Oct 2, 2016 12:18 PM in response to Carolyn Samitby flotzi80,I already tried to reset the printing system. I did not change anything...
By the way it's the same problem an my MacBook Air.
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Oct 3, 2016 11:31 AM in response to flotzi80by John Blanchard1,If you're using wireless, did you try restarting the printer and the router?
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Oct 3, 2016 12:11 PM in response to flotzi80by Eau Rouge,You may want to try the suggestion from this discussion, please read it fully.
HP Officejet 6835 scanning problem
The discussion was posted in the El Capitan forum, but the procedure will work in Sierra also.
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Oct 4, 2016 8:45 AM in response to John Blanchard1by flotzi80,Yes, I restarted all devices. Despite this it doesn't work.
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Oct 4, 2016 8:47 AM in response to Eau Rougeby flotzi80,Thank you for your answer. It didn't work as well. Although I have deinstalled the 5.05 driver and installed the 3.1 Sierra takes the 5.05. I don't know where Mac OS takes it from...
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Oct 4, 2016 8:49 AM in response to flotzi80by John Blanchard1,What does "inactive" mean? Are you able to add the printer? Do you crash when printing?
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Oct 4, 2016 8:56 AM in response to John Blanchard1by flotzi80,You may not use the printer in the applications (e.g. in Preview). And in the settings it says "inaktiv" in German language.
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Oct 4, 2016 9:11 AM in response to flotzi80by John Blanchard1,Do you see anything printing related in Console? Or in the error_log in /var/log/cups?
Are you able to print a test page from the printer?
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Oct 4, 2016 9:22 AM in response to flotzi80by flotzi80,I just saw the printer works now. But it's still not possible to use the scanner.
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Oct 4, 2016 11:25 AM in response to flotzi80by John Blanchard1,In Preview? ImageCapture? HP software?