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Helpful answers
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Oct 2, 2016 3:11 PM in response to Scifimarkby HarrisonMG,From the information I have been given, it seems your iPhones have not been trusted by our computer. If this is the case, plug in your iPhone to your computer and unlock it. A message to trust or not trust the computer should pop up, so press trust. Otherwise, please tell me what version of OS X/macOS you are running, and if EOS10 mean iOS10.
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Oct 2, 2016 3:19 PM in response to HarrisonMGby Scifimark,yes iOS10.0.2 It is plugged in and unlocked and yes I have pressed trust and it still has the message of the phone is locked
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Oct 2, 2016 5:20 PM in response to Scifimarkby HarrisonMG,So, you are opening Photos, connecting your iPhone and unlocking it, then clicking "import" and either "import all photos" or "import selected"? And just to make sure, you are using the Photos app on OS X Yosemite or later, not iPhoto?
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Oct 2, 2016 5:52 PM in response to HarrisonMGby Scifimark,yes, opening photos, connecting phone and unlocking it and cannot select import all or selected. Message that phone is locked does not go away. iphoto on my mac which has OSX version 10.6.8. It has always loaded them just fine in past. This is only a problem since the last update on phone to iOS10
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Oct 2, 2016 5:56 PM in response to Scifimarkby KiltedTim,iOS 10 requires OS X 10.9.5 or higher and iTunes 12.5. It is not going to work on OS X 10.6.8. It's time to either upgrade, or think about using iCloud Photo Library or an online photo backup service.
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Oct 3, 2016 6:57 AM in response to Scifimarkby HarrisonMG,I Am sorry to break it to you, but chances are your Mac will not upgrade past OS X 10.7.5. Please tell me what processor you have by going to the Apple logo at the top left, and about this Mac. That will let me know if you can update your compuer. Unfortunately, it is probable that you have to buy a new computer in order to do anything with your phone Syncing.
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