Iphone 6+ searching/no service since iOS 10.

Question

Level 1

11 points

Iphone 6+ searching/no service since iOS 10.

Ever since I updated to iOS 10. My cell service was slowly getting worse, and about 6 days ago. It completely went off and never came back on. Went to my cell provider and there was nothing they could do. I have done every fix, you possibly can. My cell provider also said that this has been happening a lot with all Iphones. Yet, here we are almost a week later. Apple doing nothing to fix this problem. Since it's not my phone by any means, and is all software.

iPhone 6 Plus, iOS 10.0.2

Posted on Oct 2, 2016 2:26 PM

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Answer 1

Eric--F

Community Specialist

Oct 3, 2016 8:20 PM in response to BrettB621

Hello BrettB621,

Thanks for asking about your iPhone and no service issues since iOS 10 here in the Apple Support Communities. I understand how important it is to have a reliable phone. I will be happy to check this with you.

The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch .

Once your data is safe, please check this help article: If you can‘t connect to a cellular network or cellular data .

If you are still experiencing the same issues after the troubleshooting steps provided in that article above, please try restoring your device from a backup using this help article: Restore your iPhone, iPad, or iPod touch from a backup . If you do not have a current backup, please try this help article: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support . Please pay close attention when you reach step 4 which says "When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data." to get your iOS reinstalled. Test if the issue is still occurring.

Thanks again and have a great rest of your day.

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Answer 2

TAD59

Level 1

5 points

Nov 9, 2016 7:35 AM in response to BrettB621

I've updated to latest iOS and still have this problem occasionally. No solution other than restart phone - getting more like android all the time.

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