Ipad frozen due to asking for old ID password

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Level 1

9 points

Ipad frozen due to asking for old ID password

Hi - I have just updated my ipad and iphone to IOS 10 and now it keeps asking for the password to my old apple ID. I have tried changing the apple ID to the old one temporarily so I could login and get past this, however, when I try to change the Apple ID it then sends a verification code to the old email - which doesn't exist. I am so frustrated with this and have spent the whole weekend trying different solutions to no avail. I cannot use my ipad at all now as the password request is permanently appearing and I cannot get rid of it. Please help before I throw it out the window!

iPad Air

Posted on Oct 2, 2016 5:17 PM

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Answer 1

Skydiver119

Level 9

53,501 points

Oct 2, 2016 5:46 PM in response to mandy776

You're gonna need to recover that password. What you're running into is the activation lock and there's no easy fix around it

Maybe something her can help

https://support.apple.com/en-us/ht201441

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Answer 2

mandy776 Author

Level 1

9 points

Oct 2, 2016 5:47 PM in response to Skydiver119

Thank you - I will try the link and see if that helps.

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Answer 3

mandy776 Author

Level 1

9 points

Oct 2, 2016 6:26 PM in response to mandy776

Nothing I try is working - this is beyond ridiculous now. All I did was update my ipad and now its useless. I have tried every password I have ever used and it says 'verification failed' every time. I have tried to reset all my settings and turn off find my phone but it requires the old password to do this. Someone must have had this issue before? Any suggestions?

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Answer 4

Skydiver119

Level 9

53,501 points

Oct 2, 2016 6:43 PM in response to mandy776

See if you can recover your apple ID

Apple ID - Official Apple Support

If they can get your old one reset or access to it maybe that can help you get the device unlocked. One time when mine messed up I ended up scheduling them to call me so I could talk to a person.

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Answer 5

mandy776 Author

Level 1

9 points

Oct 2, 2016 6:45 PM in response to Skydiver119

Thanks I have just tried to do that - just now waiting for Microsoft to confirm my security which they say can take 24 hours. Will just have to wait it out - thanks for your help

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