ANMcDuffie

Q: Alerts Sounds

After i updated my software to the new IOS10 my alerts sounds has stop working right and this has cause me to miss my alarm. The only thing that has help is rebooting my phone but I shouldn't have to do this everything other day. Is there a reason why this is happening?

iPhone 6 Plus, iOS 10.0.2

Posted on Oct 2, 2016 6:18 PM

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Q: Alerts Sounds

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  • by chris_g1,

    chris_g1 chris_g1 Oct 4, 2016 6:50 AM in response to ANMcDuffie
    Community Specialists
    Oct 4, 2016 6:50 AM in response to ANMcDuffie
    Hello there, ANMcDuffie!


    Thanks for reaching out to the  Apple Support Communities! It sounds like your alerts are not working on your iPhone. I know how important it is to be sure  the alerts are working properly for you. Restarting is a great step to start with. Next, be sure Do Not Disturb is turned off by checking out this article: Use Do Not Disturb on your iPhone, iPad, or iPod touch.

    Another article you can check out is this one about how to Use Notifications on your iPhone, iPad, and iPod touch. Specifically: 
     

    If you don't see notifications for a specific app

    To get notifications, connect to a Wi-Fi or cellular network. If you don't get notifications for a specific app, try these steps:

    1. Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Notifications are turned on.
    2. If you have notifications turned on for an app but you're not receiving alerts, the alert style might be set to None. Go to Settings > Notifications and check that your Alert Style is set to Banners or Alerts.
    3. Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password.
    4. Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and tap Manual if it's turned on.
    5. If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.
     

    If that doesn't work, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

    1. Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch
    2. Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
    3. Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

    Cheers!