Q: Hi can you help me to format my ipad? Cause I forget my iCloud ID
iOS 10.02
hi, can you help me to format my iPad? I forget my iCloud ID.
iPad Air, iOS 10.0.2
Posted on Oct 2, 2016 6:12 PM
You cannot remove the previous owner's iCloud account without the password to that account. You need to ask your friend to either provide you with the password, or follow the instructions in this link for "Device isn't erased" and the instructions under From iCloud.com: Turn off Find My iPhone Activation Lock - Apple Support
If they cannot do this, then you want to get your money back. You will never be able to use it. Only the person who put the Activation Lock on the device, or someone who knows that persons iCloud password can remove the lock.
Best of luck,
GB
Posted on Oct 2, 2016 7:14 PM