Q: Backup Password Issue
Over the last few days I have talked to online, gone to the Apple Store. It was decided that I had to reset my iphone since I was having unexpected shut downs and it was affecting my watch. I was told that I had to clear out all setting and start over which seemed easy enough. It had not been a pleasant experience.
I was asked for a backup password which I have never put in. The online support information was basically telling me that I was up a creek without a paddle. But I hung in there and no thanks to the online suggestions I finally put in my password for my mac and it worked. I also went through the password process on the iPhone as if I was creating it new until it asked if I wanted to use a backup.
After several hours, and no pertinent information on the support site, I was able to restore on my own knowledge. I think that Apple needs to put out a specific instruction that gives each specific step to do this type of restore.
iPhone 6s, iOS 10.0.2
Posted on Oct 2, 2016 6:07 PM