Touchscreen and reboot doesn't work
I can't slide power off, my touchscreen is not working too.
And I've done reboot (holding off button and home button) but it doesn't working too.
What should I do? Anyone can helps?
iPhone 5, iOS 9, Indonesia
User profile for user:
Teddy_B
User level:
Community Specialist
Hi AdityaKun,
I understand that the screen on your iPhone is not responding well, which is preventing you from being able to power it off as well. I know it's important to reliably interact with your iPhone, so I'm happy to help.
Make sure your screen and fingers are clean and dry, and then check out the other troubleshooting listed here:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Thanks for using the Apple Support Communities. Cheers!
I understand that the screen on your iPhone is not responding well, which is preventing you from being able to power it off as well. I know it's important to reliably interact with your iPhone, so I'm happy to help.
Make sure your screen and fingers are clean and dry, and then check out the other troubleshooting listed here:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Thanks for using the Apple Support Communities. Cheers!