Hi all, need help urgently.
I have uninstalled my old office and installed a new version Office 2016. Hence the new Outlook 2016 is empty. After I synced my iPhone via iTunes, all my contacts are lost, how can I retrieve my contacts?
And what do I need to do to my iPhone contacts to be synced into the Outlook?
Appreciate all the help in advance!
iPhone 6, iOS 10.0.2
Same problem here. As far as I can tell, it happened when signing out of iCloud on PC, and the warning that the files on the PC will be deleted. Thinking these are merged files, that did not seem so significant, but it is necessary to perform some root scans with anti-virus software. However upon syncing again with iPhone, those contacts were indeed lost. Admittedly I may have had Outlook contacts open when syncing, as there was also some data corruption to a contact file. It is not clear what happens should Outlook be in use or not.
In the future I really need to think about what sequence to follow when plugging in iPhone and allowing automatic sync, as instruction is not clear nor are there warnings. And one might expect this for cross-platform utilities. I have changed the default of "sync automatically" in iTunes to not. I will also make sure Outlook is fully synced with iCloud first, then the program closed, before manually syncing with an iPhone.
The solution of back-up is good, but pinpointing the correct one to use is difficult when not knowing the exact date the corruption took place.
I have manged to resolved it by doing a Backup Restore. All my contacts and calendar events are restored, and surprisingly also appeared in my Outlook!
iPhone contacts lost after syncing with Outlook 2016
