Hi,
I have about 14 gigs of photos on my MacBook and I'm trying to back them up to iCloud. Problem is that every time I try it will get to a certain point and stop... I tried about a month ago (after subscribing to the 50 gig plan) and it didn't work. I contacted apple support and they couldn't help me. I was hoping the update to Mac OS Sierra would fix the problem, but it hasn't. Any help with this issue would be appreciated!
MacBook Pro, macOS Sierra (10.12)
Are you using iCloud Photo Library or are you trying to store photos in folders on iCloud Drive?
I am using iCloud Photo Library. This is what I'm looking at in my iCloud settings in Photos:
Yesterday, while uploading, it also showed a progress bar, amount to be uploaded (in gigs), and amount uploaded. Now it is simply stuck on 946 items left to upload (out of a total 1591 photos, 2 videos). I have tried deleting it all from iCloud Photos and restarting, but this does not work.
(out of a total 1591 photos, 2 videos
Have you checked at www.icloud.com in the Photos.app, which items are taking so long to upload?
A common reason for the upload getting stuck are the videos, if Photos cannot process them for uploading them to iCloud. Have the videos been uploaded? Are you seeing them at www.icloud.com?
Does your Photos library contain items in an unusual format? Audio files, pdfs, photos in PICT format or BMP? Or are images JPEGS?
I will try removing the videos and see if that works. Other than that, all the items should be jpegs.
Removing the videos did not jumpstart the upload and the videos were not already in the iCloud Photos app
If you have not done so, create a smart album in Photos (File > New Smart Album) with the single rule "Photo is unable to upload to iCloud Photo Library". If this album is not empty, check the items inside.
I created the smart album, but when I checked it there was nothing in the folder.
It would help to know, what you already tried with Apple Support to fix this problem.
I don't remember everything we tried, but the first thing was to select all of photos and consolidate them (File>Consolidate) as he believed there could be photos where the originals were in a different folder. Then, of course, I deleted the photos in iCloud and tried to upload them again.
Try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing.
Have you tried signing out of iCloud and then sign back in?
(File>Consolidate) as he believed there could be photos where the originals were in a different folder.
If you are using referenced photos (stored outside the Photos Library), these photos will not be syncing with iCloud and remain only local in your Photos Library. But they do not prevent the other photos from syncing.The status message below the "Photos" album will list the number of items that are local only, and the number of items that synced successfully. referenced photos do not interfere with the iCloud syncing, they are not recommended for other reasons.
I tested with two referenced photos - and the status message looks like this: The two referenced photos are staying put on the Mac, and the other photos sync.
What does the status message below the photos show in your library, if you select the "Photos" view with the Moments?
If the status message is saying "uploading ... items" it would indicate, that you are having files in your library that are not in a standard photo format. This is possible, if you migrated an iphoto library or Aperture library to to Photos. For example, my Photos Library contained a few PICT files and audio files, because they were in the iPhoto Library I migrated. If there are critical files, you will be seeing a message like this:
iCloud Photo Upload
