HT205358: Set up your Apple TV (4th generation)

Learn about Set up your Apple TV (4th generation)
kenokimi
Level 1 (4 points)
Apple TV

Q: My Apple TV 2nd generation Keeps saying cannot connect to iTunes Store

IM trying to set my ATV 2nd generation up it was working fine then just stopped now it says it cannot connect to itunes help please

iOS 7.1.2, Apple TV 2nd gen

Posted on Oct 3, 2016 2:19 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,538 points)
Apple TV
A:

Try the following steps for the Apple TV 2 & 3, check whether things are working after each step where appropriate, before trying the next.


  1. Restart the Apple TV (Settings > General > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > General > Reset > Restore)

Posted on Oct 3, 2016 2:49 AM

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kenokimi

Q: My Apple TV 2nd generation Keeps saying cannot connect to iTunes Store

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  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Oct 3, 2016 2:49 AM in response to kenokimi
    Level 10 (104,538 points)
    Apple TV
    Oct 3, 2016 2:49 AM in response to kenokimi

    Try the following steps for the Apple TV 2 & 3, check whether things are working after each step where appropriate, before trying the next.


    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)

  • by kenokimi,

    kenokimi kenokimi Oct 3, 2016 2:46 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Oct 3, 2016 2:46 AM in response to Winston Churchill

    Thanks so much I finally tried resetting the box again for 3rd time and this time it worked !!!