sepzozo
Level 1 (8 points)
Notebooks

Q: flickering screen while playing netflix

Hi,

 

I've got a question. When i watch a movie of serie on netflix, the screen sort of flickers, but still keeps playing the movie/serie. This keeps happening every 2 minutes or so. I have a macbook pro, 13' inch, early 2015. Version 10.12. 2,9 GHz Intel Core i5, 8 GB 1867 MHz DDR3 and Intel Iris Graphics 6100 1536 MB. Does anybody else has this problem and more importantly, does anyone knows the solution?

 

Sebastiaan

Posted on Oct 3, 2016 7:37 AM

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sepzozo

Q: flickering screen while playing netflix

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Oct 4, 2016 1:13 PM in response to sepzozo
    Community Specialists
    Oct 4, 2016 1:13 PM in response to sepzozo
    Hello sepzrzo,

    After reviewing your post, it sounds like the screen on the MacBook Pro is flickering while you are watching videos on Netflix. There are a couple things we can do to troubleshoot this issue. I would recommend you read these articles, they tell you how to boot into safe mode to see if any 3rd party applications could be causing this to happen. Then you can reset the NVRAM which resets video settings. Finally the SMC if it turns out to be a power issue causing the flickering. 
     

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    How to Reset NVRAM on your Mac - Apple Support

    Reset the System Management Controller (SMC) on your Mac - Apple Support

    Thank you for using Apple Support Communities. Have a nice day.

  • by grpires,

    grpires grpires Oct 5, 2016 11:30 AM in response to jeremy_v
    Level 1 (18 points)
    Mac OS X
    Oct 5, 2016 11:30 AM in response to jeremy_v

    Hey there! It appears you are facing the same issues as the ones described in the following threads:

     

    This bug appears to happen exclusively on Early 2015 MBPs, as seen in the thread discussions.

     

    @jeremy_v, we've attempted lots of possible solutions to no avail. It still happens to us MBP owners and it's really disappointing that such a new device is receiving this kind of issue. Is there any way Apple could give us a deeper support in this issue?

     

    Thanks

  • by broncodude37,

    broncodude37 broncodude37 Oct 5, 2016 4:13 PM in response to grpires
    Level 1 (8 points)
    Notebooks
    Oct 5, 2016 4:13 PM in response to grpires

    I am also experiencing this issue, but I am using a 2011 MBP 15 non-retina anti-glare display running el capitan 10.11.4, so this problem extends beyond just the 2015 models.

  • by grpires,

    grpires grpires Oct 9, 2016 2:43 AM in response to broncodude37
    Level 1 (18 points)
    Mac OS X
    Oct 9, 2016 2:43 AM in response to broncodude37

    That's interesting, broncodude37, yours is the first case of a non-retina MacBook... Here's a summary of what we've got so far:

     

    Issue

     

    - Netflix flickering

    - Netflix videos rewind like a VHS for about a second

    - Happens in medium intervals, from 30 seconds up to 2 minutes

    - Happens exclusively on Safari and on Chrome fullscreen

    - Moving the mouse to the top of the screen to show the menu bar (hence not being full screen)

    - In some devices, changing the resolution from "default for display" to "scaled" and selecting something different than default removes flickering

    - Reboot in recovery mode, NVRAM reset and SMC reset didn't work

    - Only "solution" so far has been playing on Firefox

    - Affects mostly 2015 MacBook Pros, but we have reports of 2015 MacBooks (12-inch) and 2011 MacBook Pros (13-inch, non-retina)

     

    Discussion threads

     

    - Random screen flickering while watching videos.

    - Full-screen Netflix video playback bug???

    - Re: Flickering on Netflix after Sierra update

    - Re: flickering screen while playing netflix

     

    Reported devices with the issue

     

    - MacBook Pro (Retina, 13-inch, Early 2015) (Awesomedude415)

    - MacBook Pro (Retina, 13-inch, Early 2015, 128GB SSD) (grpires)

    - MacBook Pro (Retina, 15-inch) (teamkillerkk)

    - MacBook Pro (Retina, 13-inch, Early 2015) (Shinigami195)

    - MacBook Pro (Retina, 13-inch, Early 2015, 128GB SSD) (plantbased)

    - MacBook Pro (Retina, 13-inch, Early 2015, 512GB SSD) (gabrillo)

    - MacBook Pro (Retina, 13-inch, Early 2015) (mathisiak)

    - MacBook Pro (Retina, 13-inch, Early 2015) (rfr.ferreira)

    - MacBook Pro (Retina, 13-inch, Early 2015, 256GB SSD) (plasticdoughnut)

    - MacBook Pro (Retina, 13-inch, Early 2015) (Tobiasfl)

    - MacBook (Retina, 12-inch, Early 2015)

    - MacBook Pro (Retina, 13-inch, Early 2015) (sepzozo)

    - MacBook Pro (Non-retina, 15-inch, 2011) (broncodude37)