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jt_pdx
Level 1 (4 points)
iPhone

Q: iphone 5s wifi calling troubleshooting

I have an iphone 5s on an AT&T plan that is updated with ios 10.0.2. I'm trying to setup wifi calling, but don't see it listed in Settings>Phone. Any help would be greatly appreciated!

iPhone 5s, iOS 10.0.2, AT&T

Posted on Oct 3, 2016 10:19 AM

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jt_pdx

Q: iphone 5s wifi calling troubleshooting

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  • by Alexm87,

    Alexm87 Alexm87 Oct 4, 2016 4:01 PM in response to jt_pdx
    Community Specialists
    Oct 4, 2016 4:01 PM in response to jt_pdx
    Hey jt_pdx,



    Thanks for using Apple Support Communities. We can see that you're having issues with the Wi-Fi calling features on your iPhone 5s and want to help get this working again. We've provided an article here that goes through a series of steps to troubleshoot your issue and help resolve this for you.
     

    Make a call with Wi-Fi Calling

     

    Get help

    If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.

    1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
    2. Restart your iPhone.
    3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
    4. Turn Wi-Fi Calling off and then on again.
    5. Go to Settings > General > Reset and tap Reset Network Settings.


    Let us know if this helps. 



    Cheers.