chacho805
Level 1 (13 points)
Mac OS X

Q: Touchpad Issues??

I recently am having problems with the touchpad. I can't get the arrow pointer to move to where I want it to. When I do, it moves all around and I can see it shaking on the screen. I can't scroll up or down with my two fingers. When I try this, I get split of the apps that are open. Any suggestions?

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 3, 2016 11:44 AM

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chacho805

Q: Touchpad Issues??

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Oct 5, 2016 10:46 AM in response to chacho805
    Level 9 (74,535 points)
    iTunes
    Oct 5, 2016 10:46 AM in response to chacho805

    Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time.

                                    

    Reset NVRAM/PRAM

     

    Try a SMC reset. The article covers when this is required, but doing this will not affect anything.

     

    Reset SMC

  • by BobHarris,Helpful

    BobHarris BobHarris Oct 5, 2016 10:46 AM in response to chacho805
    Level 6 (19,711 points)
    Mac OS X
    Oct 5, 2016 10:46 AM in response to chacho805

    If resetting the NVRAM and SMC do not clean things up, then you might want to make a Genius Bar appointment at your local Apple store, and see if your battery is swelling?

     

    If your Macbook Pro is old enough, it is possible the battery is failing, and swelling up, which can push against the trackpad and cause it to fail.

     

    If this is a fairly new Macbook Pro, then the battery is most likely not an issue.

  • by chacho805,

    chacho805 chacho805 Oct 5, 2016 10:48 AM in response to chacho805
    Level 1 (13 points)
    Mac OS X
    Oct 5, 2016 10:48 AM in response to chacho805

    Thanks Eric Root, I'll try this first.

     

    BobHarris, It's a 2011 I believe, so it could also be the battery. I'll try the first step and go from there, Thanks.

  • by Eric Root,

    Eric Root Eric Root Oct 5, 2016 11:30 AM in response to chacho805
    Level 9 (74,535 points)
    iTunes
    Oct 5, 2016 11:30 AM in response to chacho805

    You are welcome. Source for a new battery below.

     

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