stevejobsfan0123

Level 8 (44,019 points)

iPhone

Q: Server Outage?

I was wondering if there is a server outage right now or if it's just my Apple TV.

I tried to play an episode but it said the connection was lost. I force restarted the Apple TV, and now when trying to select a series, I just get "an unexpected error occurred."

I tried to go to Apple's System Status page (http://apple.com/support/systemstatus), but even that will not load in Safari in my iPhone:

FWIW, the network setting on the Apple TV shows that it has a successful, strong connection. My other devices have no problem getting online (though I have not tried anything in the iTunes Store, which I wonder if it's down).

 Apple TV (4th generation), tvOS 10, 32GB

Posted on Oct 3, 2016 2:46 PM

I have this question too

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stevejobsfan0123

Level 8 (44,019 points)

iPhone

A:

It's working again now. I read that it was a DNS issue that only affected AT&T routers, where they couldn't reach apple.com.

Thanks to those who responded.

Posted on Oct 4, 2016 4:28 PM

Q: Server Outage?

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by stevejobsfan0123,

stevejobsfan0123 Oct 3, 2016 2:48 PM in response to stevejobsfan0123
Level 8 (44,019 points)

iPhone

Oct 3, 2016 2:48 PM in response to stevejobsfan0123

Finally got through to the system status page and it shows all is well, but from experience, reports of issues may be delayed. It would be helpful to know if others are seeing the same thing and I should just wait it out, or if I need to do more troubleshooting.
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by Pennyb123,

Pennyb123 Oct 3, 2016 3:03 PM in response to stevejobsfan0123
Level 1 (4 points)

Oct 3, 2016 3:03 PM in response to stevejobsfan0123

I am unable to watch anything.
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by ChitlinsCC,

ChitlinsCC Oct 3, 2016 3:03 PM in response to stevejobsfan0123
Level 6 (8,217 points)

Notebooks

Oct 3, 2016 3:03 PM in response to stevejobsfan0123

Howdy SJF
I have always been a bit dubious of the
Apple - Support - System Status
https://www.apple.com/support/systemstatus/
page...
Sometimes, there is no other explanation than the server side of the system being 'funky' (to use a term that is non-specific about what may be happening)
Also, the geographical distribution of Apple's servers in Akemai server farms might account for an interruption "regionally" (call it locally, if you like) when the whole shebang might be what SystemStatus would report

It would be interesting to know what URL[s] (or likely IP Address[es]) AppleTV is hitting so that one could independently run a TraceRoute to see what's what in terms of connectivity
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by stevejobsfan0123,Solvedanswer

stevejobsfan0123 Oct 4, 2016 4:28 PM in response to stevejobsfan0123
Level 8 (44,019 points)

iPhone

Oct 4, 2016 4:28 PM in response to stevejobsfan0123

It's working again now. I read that it was a DNS issue that only affected AT&T routers, where they couldn't reach apple.com.

Thanks to those who responded.
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by ChitlinsCC,

ChitlinsCC Oct 4, 2016 4:54 PM in response to stevejobsfan0123
Level 6 (8,217 points)

Notebooks

Oct 4, 2016 4:54 PM in response to stevejobsfan0123

Yippee!
Enquiring minds want to know details
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by stevejobsfan0123,

stevejobsfan0123 Oct 4, 2016 9:58 PM in response to ChitlinsCC
Level 8 (44,019 points)

iPhone

Oct 4, 2016 9:58 PM in response to ChitlinsCC

Those are all the details I have.
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by ChitlinsCC,

ChitlinsCC Oct 4, 2016 10:02 PM in response to stevejobsfan0123
Level 6 (8,217 points)

Notebooks

Oct 4, 2016 10:02 PM in response to stevejobsfan0123

[rats]
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