hendrix1975
Level 1 (29 points)
Mac OS X

Q: Finder crashing on macOS Sierra

I have a late 2009 iMac, 3.33 GHz Core2 processor, 8GB RAM. After installing macOS Sierra, Finder crashes on me constantly. I have to reboot about five times daily.

 

  • Getting beachballs when clicking on an external drive or folder.
  • Getting beachballs when using folders and files on my computer with web apps or Mac apps (e.g. Logic).
  • When Finder crashes, I can't relaunch it.
  • When Finder crashes, and I try to shut down or reboot, my screen freezes and the system doesn't complete the shut down or reboot (I have to press my power button as a hard power down).
  • I already tried re-installing Sierra.
  • I already cleaned up my system Library application support folder from old and unused "stuff".
  • All of a sudden, Pages, Numbers, Keynote, iPhoto and iMovie started downloading and installing on my iMac - this was very strange. I had already installed the new versions of Pages, Numbers and Keynote before Sierra was rolled out. Also, I don't see any updates in the App Store that relate to this spontaneous download.
  • Spotlight also crashed on me recently when doing a search.
  • I have read that Google Drive and dictation can cause this, but I don't have either installed/enabled.

 

I'll keep adding to this log as I find new things that cause my iMac to hang / crash.

 

If anyone has any tips, or has been successful in fixing this, please reply to this post.

Posted on Oct 3, 2016 6:07 PM

by hendrix1975,Solvedanswer
hendrix1975 hendrix1975
Level 1 (29 points)
Mac OS X
A:

The only way to solve this problem was to completely restore my Mac to El Capitan using Time Machine. Hold command-R right when the computer starts to boot, then select Time Machine Recovery. I didn't have too many issues because I didn't have too many "new" files between Sep 20 and now, I just made a copy of those and transferred them back to my Mac after restoring.

 

I'm glad I did this, because Finder was crashing EVERY TIME after waking up from sleep.

Posted on Oct 15, 2016 10:06 AM

Close
hendrix1975

Q: Finder crashing on macOS Sierra

  • All replies
  • Helpful answers

  • by trevoz,Helpful

    trevoz trevoz Oct 4, 2016 5:48 AM in response to hendrix1975
    Level 4 (1,822 points)
    Mac OS X
    Oct 4, 2016 5:48 AM in response to hendrix1975

    Download and run Etrecheck from  https://etrecheck.com/ and paste the results here.

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 4, 2016 5:00 AM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 4, 2016 5:00 AM in response to hendrix1975

    I also tried resetting the SMC today as described in this link per other related posts and suggestions. Let's see if this makes a difference or not.

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 4, 2016 5:50 AM in response to trevoz
    Level 1 (29 points)
    Mac OS X
    Oct 4, 2016 5:50 AM in response to trevoz

    Thanks! I ran Etrecheck and noticed I had some failed Google and Firewire audio launch agents and daemons. I went ahead and removed those from Libraries. I rebooted my computer and am running Etrecheck again. Nice software! Very simple and straightforward. Thanks!

     

    Now to see if this helps fix the problem on my iMac.

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 6, 2016 4:53 AM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 6, 2016 4:53 AM in response to hendrix1975

    Here's a summary of what I did. I haven't had to reboot my Mac in the past couple of days.

     

     

    Hope this helps Mac users with this problem regarding Finder crashes, beachballs, and forced shutdowns and reboots.

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 6, 2016 4:20 PM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 6, 2016 4:20 PM in response to hendrix1975

    After trying all that, my Mac still crashes from time to time: Finder hangs, beachballs, etc. So no, my problem is not (yet) fixed. I hope Apple releases a fix soon...

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 9, 2016 12:21 PM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 9, 2016 12:21 PM in response to hendrix1975

    I'm on my third macOS Sierra software load. I did notice that my memory usage went significantly up with my second Sierra software load (about 7GB RAM out of 8GB), and then went back to normal (3GB out of 8GB).

     

    However, still no luck. Finder still crashes on a regular basis. And when that happens, I can't shut down or restart my iMac. I have to perform a hard shut down.

     

    On a good note, I did make use of Etrecheck to clean up a lot of unused "stuff", such as launch agents and daemons that I was not using anymore, my etc/hosts file, old plugins, and I finally removed Flash.

     

    Still waiting for that macOS Sierra update...

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 9, 2016 12:56 PM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 9, 2016 12:56 PM in response to hendrix1975

    OK, I read something else regarding Finder and "plist" files.

     

    I went to Library/Preferences and deleted all the apple.com.finder.plist files I could find, as well as the com.apple.sidebarlists.plist file.

     

    Let's see if this works...

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 13, 2016 3:01 PM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 13, 2016 3:01 PM in response to hendrix1975

    I tried something else today.

     

    I tried running kextstat | grep -v com.apple in the terminal and saw that I have a "pacesupport" kernel extension running, called com.paceap.kext.pacesupport.snowleopard. I think this is related to iLok, I have a few Logic plugins with this type of license. I uninstalled the iLok License Manager and all related Library items and folders (cache, preferences, etc.), launch agents, and launch daemons. I'm keeping everything in the trash for now, in case my Mac freezes again and turns out that didn't fix it.

     

    After uninstalling all iLok items, I re-ran kextstat | grep -v com.apple and there are no results.

  • by hendrix1975,Solvedanswer

    hendrix1975 hendrix1975 Oct 15, 2016 10:06 AM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 15, 2016 10:06 AM in response to hendrix1975

    The only way to solve this problem was to completely restore my Mac to El Capitan using Time Machine. Hold command-R right when the computer starts to boot, then select Time Machine Recovery. I didn't have too many issues because I didn't have too many "new" files between Sep 20 and now, I just made a copy of those and transferred them back to my Mac after restoring.

     

    I'm glad I did this, because Finder was crashing EVERY TIME after waking up from sleep.

  • by hendrix1975,

    hendrix1975 hendrix1975 Oct 15, 2016 10:07 AM in response to hendrix1975
    Level 1 (29 points)
    Mac OS X
    Oct 15, 2016 10:07 AM in response to hendrix1975

    After restoring to El Capitan, my Mac is stable once again. No more Finder crashes, beachballs, and hard shut downs. This was the ONLY fix after trying several different things.

  • by geauxchad,

    geauxchad geauxchad Oct 19, 2016 3:37 PM in response to trevoz
    Level 1 (4 points)
    Oct 19, 2016 3:37 PM in response to trevoz

    I have not a clue how to interpret this....any help?!?

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-19 17:30:32

    Download EtreCheck from https://etrecheck.com

    Runtime 2:16

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

    Description:

    Finder nearly constantly restarting itself

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,1

        1 2.6 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 378

     

    Video Information: ⓘ

        Intel HD Graphics 4000

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

            Color LCD 3840 x 2400

            DELL S2715H 1920 x 1080

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SD512E disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 499.08 GB (32.91 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (10.2.0 28956 - SDK 10.7 - 2015-04-07) [Support]

        [not loaded]    com.parallels.kext.netbridge (10.2.0 28956 - SDK 10.7 - 2015-04-07) [Support]

        [not loaded]    com.parallels.kext.usbconnect (10.2.0 28956 - SDK 10.7 - 2015-04-07) [Support]

        [not loaded]    com.parallels.kext.vnic (10.2.0 28956 - SDK 10.7 - 2015-04-07) [Support]

     

            /Library/Extensions

        [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-10-14) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.8 - 2016-10-14) [Support]

     

    Startup Items: ⓘ

        ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    166 Apple tasks

        [running]    98 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    40 Apple tasks

        [loaded]    160 Apple tasks

        [running]    103 Apple tasks

     

    Launch Agents: ⓘ

        [running]    com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]

        [running]    com.brother.LOGINserver.plist (2016-03-10) [Support]

        [loaded]    com.citrix.AuthManager_Mac.plist (2012-04-03) [Support]

        [running]    com.citrix.ServiceRecords.plist (2012-04-03) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2016-03-15) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-01-15) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-01-15) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.cloudpath.maccmd.plist (2008-10-30) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-03) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-07-05) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-06-11) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-03-15) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-01-15) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-01-15) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-25) [Support]

        [running]    com.google.Chrome.framework.plist (2016-10-19) [Support]

        [failed]    com.google.keystone.agent.plist (2012-06-11) [Support]

        [loaded]    com.spotify.webhelper.plist (2016-07-18) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Lab Tick    Application  (/Applications/Lab Tick.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        InfiniteHD    Application  (~/Library/Octoshape/InfiniteHD.app)

        Google Chrome    Application  (/Applications/Google Chrome.app)

        Infovox iVox Updates Checker    Application  (/Applications/Infovox iVox Voice Manager.app/Contents/Resources/Infovox iVox Updates Checker.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

        OfficeLiveBrowserPlugin: 12.2.8 (2012-12-26) [Support]

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-04-21) [Support]

        Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-08) [Support]

        DivXBrowserPlugin: 1.4 (2012-12-26) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        iPhotoPhotocast: 7.0 (2012-12-26)

        CitrixICAClientPlugIn: 11.5.0 - SDK 10.6 (2012-04-03) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        AdobePDFViewer: 9.1.0 (2012-12-26) [Support]

        GarminGpsControl: 2.9.2.0 Release (2012-12-26) [Support]

        SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-10-03) [Support]

        ContentUploaderPlugin: 1.2 (2012-12-26) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-15) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        OctoshapeWeb: 1.0 - SDK 10.8 (2016-10-12) [Support]

        WebEx64: 1.0 - SDK 10.6 (2015-09-11) [Support]

     

    Safari Extensions: ⓘ

        Open in Internet Explorer - Parallels - http://www.parallels.com (2014-11-24)

     

    3rd Party Preference Panes: ⓘ

        DivX (2012-12-26) [Support]

        Flip4Mac WMV (2013-03-29) [Support]

        Java (2016-01-29) [Support]

        Logitech Control Center (2016-02-22) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.08 GB Disk used: 466.18 GB

        Destinations:

            Chad [Network]

            Total size: 2.00 TB

            Total number of backups: 13

            Oldest backup: 10/13/16, 4:32 PM

            Last backup: 10/19/16, 5:04 PM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 499.08 GB X 3)

     

    Top Processes by CPU: ⓘ

             8%    WindowServer

             6%    Google Chrome Helper(12)

             5%    Finder

             5%    kernel_task

             4%    hidd

     

    Top Processes by Memory: ⓘ

        2.32 GB    Google Chrome Helper(12)

        1.35 GB    kernel_task

        918 MB    Finder

        623 MB    WindowServer

        508 MB    Google Drive

     

    Virtual Memory Information: ⓘ

        2.33 GB    Free RAM

        14.00 GB    Used RAM (5.58 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 19, 2016, 05:25:11 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-172511_[redacted].crash [Details]

            com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Oct 19, 2016, 05:24:57 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-172457_[redacted].crash [Details]

        Oct 19, 2016, 05:24:42 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-172442_[redacted].crash [Details]

        Oct 19, 2016, 05:12:14 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-171214_[redacted].crash [Details]

        Oct 19, 2016, 05:10:32 PM    Self test - passed

        Oct 19, 2016, 05:09:31 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-170931_[redacted].crash [Details]

        Oct 19, 2016, 05:06:40 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-170640_[redacted].crash [Details]

        Oct 19, 2016, 05:05:35 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-170535_[redacted].crash [Details]

        Oct 19, 2016, 02:26:23 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-19-142623_[reda cted].crash

            com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension

        Oct 19, 2016, 12:24:58 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-122458_[redacted].crash

        Oct 19, 2016, 12:04:37 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-120437_[redacted].crash

        Oct 19, 2016, 12:04:19 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-120419_[redacted].crash

        Oct 19, 2016, 02:19:26 AM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-19-021926_[redacted].crash

        Oct 18, 2016, 10:15:19 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-18-221519_[redacted].crash

        Oct 18, 2016, 10:02:56 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-18-220256_[reda cted].crash

        Oct 18, 2016, 08:40:01 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-18-204001_[redacted].crash

        Oct 18, 2016, 06:51:19 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-18-185119_[reda cted].crash

        Oct 18, 2016, 04:35:38 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-18-163538_[reda cted].crash

        Oct 18, 2016, 11:29:17 AM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-18-112917_[reda cted].crash

        Oct 18, 2016, 06:46:57 AM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-18-064657_[redacted].crash

        Oct 18, 2016, 04:40:47 AM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-18-044047_[reda cted].crash

        Oct 18, 2016, 03:21:32 AM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-18-032132_[redacted].crash

        Oct 17, 2016, 04:40:12 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-17-164012_[reda cted].crash

        Oct 17, 2016, 01:27:16 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-17-132716_[redacted].crash

        Oct 17, 2016, 12:33:32 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-10-17-123332_[redacted].crash

        Oct 17, 2016, 11:45:08 AM    ~/Library/Logs/DiagnosticReports/Logitech Unifying Software_2016-10-17-114508_[redacted].crash

            /Applications/Utilities/Logitech Unifying Software.app/Contents/MacOS/Logitech Unifying Software