HT205358: Set up your Apple TV (4th generation)

Learn about Set up your Apple TV (4th generation)
Biolteacher
Level 1 (4 points)
Apple TV

Q: How do you know if the remote is working?

We have just taken the Apple TV out of the box and followed the set up exactly as printed. However the remote does not appear to work. There are no lights on the remote and nothing happens on screen when I try to select or swipe or whatever. Nothing happens.

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Oct 4, 2016 1:15 AM

Close
Biolteacher

Q: How do you know if the remote is working?

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 4, 2016 1:36 AM in response to Biolteacher
    Level 10 (104,533 points)
    Apple TV
    Oct 4, 2016 1:36 AM in response to Biolteacher

    The light on the Apple TV will blink when it detects a signal from the remote.

     

    1. Have you tried charging the remote.
    2. Have you tried pressing the menu and up button for a few seconds while holding it an inch or two away from the Apple TV, if successful you should see an onscreen message saying the remote has been paired.
    3. If you have an older remote from an earlier model Apple TV or MacBook, you may be able to use it to restore the Apple TV which in many cases has been enough to re-enable the Siri remote. You will need to complete set up to undertake a restore.
    4. If you have a USB-C cable you can try restoring it by connecting it to iTunes on a computer.
    5. If you have tried all these steps, don't have an earlier remote or a USB-C cable or using them is too inconvenient, return it to the store from which you purchased it for a replacement or to have them pair it for you.