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Unknown error (-50)when trying to sync phone

I have an iphone 6s (iOS 10.0.2). I have an iMac (27 inch, late 2012) running macOS Sierra version 10.12.


I recently updated both my phone and my mac, (not sure if that relates to my problem). Tonight when I try to sync my phone, I get a message saying that "my phone cannot be synced. An unknown error occurred (-50)."


What is this error and how do I know what to do about an unknown error? When I searched for info and what to do, it looked as if I may have to reset my phone to the original factory settings and restore it. I would rather not have to completely restore my phone (or my mac) unless I absolutely have to. Any other ideas or suggestions?


Any help would be appreciated!!

iMac, macOS Sierra (10.12), keynote, imovie,iphone 6s

Posted on Oct 4, 2016 12:16 AM

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Posted on Oct 4, 2016 12:32 AM

This instruction may help you If you see error -54 when you sync with iTunes - Apple Support

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Unknown error (-50)when trying to sync phone

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