Stuck Zoomed in on Lock Screen

Question

Stuck Zoomed in on Lock Screen

I'm really stuck and frustrated!!

My iPhone 7 is stuck zoomed in on my lock screen! I have tried the three finger double tap and it doesn't do anything. I have tried holding down the power button to power it off but it doesn't do anything. I have tried to hold down the power button and the home button to reset it but it either doesn't do anything or it takes screenshots!!

I went to go onto iTunes to reset it however I need to have my phone unlocked to be able to do anything with it!!

It allows me to pull down my notifications and pull up my action centre but it won't let me open anything that I click on. I've tried calling the device and it rings but still has the zoomed in image of my lock screen!

I'm at a loss and really need some help!!

iPhone 7, iOS 10.0.2

Posted on Oct 4, 2016 1:30 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Oct 4, 2016 4:06 AM in response to CrazyCatLadyAmy

Hi

It may help to triple-click the Home button.

Otherwise, if your iPhone does not respond to any other inputs for controlling Zoom and you are also unable to turn it off normally, then you can force it to restart by pressing and holding down both the Sleep/wake button and the Volume Down button.

More information:

http://help.apple.com/iphone/10/#/iph3e2e367e

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Answer 2

Oct 4, 2016 4:09 AM in response to Jonathan UK

Thank you!

It seems to have fixed itself randomly Maybe just a bug!I tried anything to make it work and made my phone play a sound through "find my iPhone" and about half an hour after I told it to do it my phone started alarming and the screen was flashing, it then reset itself! Very odd.

I have never heard of the sleep/wake button and volume down before though! I will remember that one! Thank you!

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Answer 3

Jonathan UK

Level 10

164,015 points

Oct 4, 2016 4:34 AM in response to CrazyCatLadyAmy

You're welcome! 🙂

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