Patrick Williams1

Q: Problem with 10.10.5 Security settings

I'm on 10.10.5 Yosemite on an iMac.  I'm trying to give a program permission to control my computer under Security & Privacy / Accessibility.

 

When I click on the lock in the lower left corner to "make changes" and input my User and Password, it doesn't reject the entry as incorrect but it never unlocks the Accessibility area for me to make changes.  I'm sure I have done this exact process before without problems so I'm confused as to what's going on. 

 

I've tried under two different administrator accounts and neither one will let me unlock the little gold lock down in the left corner to make Accessibility changes.

 

Any ideas?

Posted on Oct 4, 2016 4:15 AM

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Q: Problem with 10.10.5 Security settings

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  • by Patrick Williams1,

    Patrick Williams1 Patrick Williams1 Oct 4, 2016 4:17 AM in response to Patrick Williams1
    Level 1 (4 points)
    Mac OS X
    Oct 4, 2016 4:17 AM in response to Patrick Williams1

    I should add right after I input my admin info there is an extremely brief moment where the Accessibility settings appear to unlock then it locks again.  (like maybe 1/3 of a second).

     

    Also I've rebooted the computer a couple of times to see if that would make a difference... nope.

  • by Eric Root,Helpful

    Eric Root Eric Root Oct 4, 2016 8:15 PM in response to Patrick Williams1
    Level 9 (74,535 points)
    iTunes
    Oct 4, 2016 8:15 PM in response to Patrick Williams1

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite


    If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information