Q: iPhone 5 (iOS 10.0.2) with iTunes (12.5.1), sync has failed to start.

Hello, yesterday I bought an iPhone 5 with iOS 10.0.2 and while I am trying to sync it with iTunes 12.5.1, an error appears saying that : "i phone cannot sync because sync has failed to start".

So far I tried to re-open iTunes and re-try but no luck, I also deleted the last device back up (as it was mentioned as a solution on a forum) but didn't work. I've also tried to do it after I closed all the apps on my phone and restart it but no luck again. Any suggestions? Thank you in advance!

iPhone 5, iOS 10.0.2

Posted on Oct 4, 2016 5:13 AM

I have this question too

Q: iPhone 5 (iOS 10.0.2) with iTunes (12.5.1), sync has failed to start.

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by anonyme4321,

anonyme4321 Oct 4, 2016 5:16 AM in response to Irene_irene
Level 3 (966 points)

Mac OS X

Oct 4, 2016 5:16 AM in response to Irene_irene

Hi,

In addition to restarting iTunes, try a force restart of your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support
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by Irene_irene,

Irene_irene Oct 4, 2016 5:28 AM in response to anonyme4321
Level 1 (12 points)

Apple Music

Oct 4, 2016 5:28 AM in response to anonyme4321

hi,
I've tried that too but didn't solve the problem
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by anonyme4321,Helpful

anonyme4321 Oct 4, 2016 6:48 AM in response to Irene_irene
Level 3 (966 points)

Mac OS X

Oct 4, 2016 6:48 AM in response to Irene_irene

Try to repeat those steps but close all opened apps before the force restart.
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Q: iPhone 5 (iOS 10.0.2) with iTunes (12.5.1), sync has failed to start.

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by anonyme4321,

by Irene_irene,

by anonyme4321,★Helpful

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by anonyme4321,Helpful