gpp123
Level 1 (4 points)
iPhone

Q: Unable to share contacts via text messaging after update to IOS 10.0.2. Can only share contact w email. Any suggestions for a fix so I can share contacts via text msg?  Have 6SPlus

uogradee to IOS 10.0.2. On new 6SPlus. Cannot use "share contact" w text message. "Share contact" only works w email. Any suggestions on how to get "share contact"'I work w text msg? Worked great before uodate to 10.0.2 last week.

iPhone 6s Plus, Windows 10, on Lenovo Yoga

Posted on Oct 4, 2016 7:15 AM

Close
gpp123

Q: Unable to share contacts via text messaging after update to IOS 10.0.2. Can only share contact w email. Any suggestions for a fix ... more

  • All replies
  • Helpful answers

  • by brenden dv,Helpful

    brenden dv brenden dv Oct 5, 2016 10:12 AM in response to gpp123
    Community Specialists
    Oct 5, 2016 10:12 AM in response to gpp123
    Hi gpp123,

    I understand that you're not able to select the "Message" option after you choose the option to "Share Contact" in the Contacts app. I'm more than happy to help out.

    If you haven't already, please restart your iPhone and test for this again to see if you're still unable to choose the option to share via a message. You can find more information on that here:

    Restart your iPhone, iPad, or iPod touch - Apple Support

    Once you're done, try testing with other contacts to see if you can reproduce the issue. It may also help to try creating a new contact to test with. Once you're done, let us know the result of the testing. 


    Cheers!

  • by gpp123,

    gpp123 gpp123 Oct 5, 2016 10:14 AM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Oct 5, 2016 10:14 AM in response to brenden dv

    Thank you, Brenden, but that wasn't it. When I am on a Contact's page, I can click "share this contact" and I am given the option of sharing by text or email. But when I select share by text, the contact's info is not copied to the text message. I restarted the phone twice, both soft and hard restart. No change.

     

    Is there a way to roll back to the precious IOS? Didn't have this issue then.

  • by becky_s22,

    becky_s22 becky_s22 Oct 5, 2016 10:44 AM in response to gpp123
    Community Specialists
    Oct 5, 2016 10:44 AM in response to gpp123
    Thanks for the added information, gpp123. At this point, we think it would be best to try reinstalling iOS 10.0.2 on your device to see if you encounter the same issue. This process will leave your data intact, but we still recommend performing a back up before you get started. Take a look at this website for more information on how to back up:

    How to back up your iPhone, iPad, and iPod touch - Apple Support

    Once you're done, please follow these instructions to reinstall iOS:
     

    If your device turns on but gets stuck during start up

    You might see the Apple logo or a red or blue screen for a long time during startup. Try these steps:

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help. 
    2. While your device is connected, force it to restart.  
         
      • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. 
        •  
      • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time.
    3. Don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
    4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

    If your iPhone, iPad, or iPod touch won't turn on - Apple Support

    The title of the above article differs from your issue, but the above steps will still be effective in allowing you to reinstall iOS.

    Take care!