Judson Leonard
Level 1 (120 points)
iTunes

Q: sync photos & itunes

Whenever I plug my iPhone 5 into my Mac to recharge and sync, I get this error:

iTunes-vs-Photos.png

Waiting until later hasn't helped.

This is iTunes 12.5.1.21, Photos 1.5 (370.42.0), MacOS 10.11.6, iOS 10.0.2

 

With the phone connected to the Mac, if I select the phone in Photos, it shows nothing contained on the phone until I log into the phone.  Then the phone's pictures show up on the Mac, but a few minutes later I get the same error from iTunes.

Posted on Oct 4, 2016 7:19 AM

Close
Judson Leonard

Q: sync photos & itunes

  • All replies
  • Helpful answers

  • by irina_w,

    irina_w irina_w Oct 5, 2016 10:43 AM in response to Judson Leonard
    Community Specialists
    Oct 5, 2016 10:43 AM in response to Judson Leonard
    Hi Judson,

    Thanks for using the Apple Support Communities. Sorry to hear that you are having these issues with your iPhone. If you continue to have issues syncing your photos from your iPhone to Photos on your Mac, you may find the troubleshooting steps outlined in the following article helpful:
     

    iTunes: Unable to sync photos - Apple Support


    Regards.

  • by The.Dr.,

    The.Dr. The.Dr. Oct 9, 2016 8:24 AM in response to irina_w
    Level 1 (4 points)
    iTunes
    Oct 9, 2016 8:24 AM in response to irina_w

    Hi, the link quoted is not current and 'no longer supported'. I also found that the advice doesn't work for me.

    Do you have more up to date information please.

  • by RRICE1906,

    RRICE1906 RRICE1906 Oct 16, 2016 6:34 AM in response to Judson Leonard
    Level 1 (4 points)
    Oct 16, 2016 6:34 AM in response to Judson Leonard

    I have been having this issues for several months and have been trying to work with Apple support on fixing the solution. After 2 1/2 months there has not been a fix to the issue. Good luck. If you find a solution please let me know.. I am attempting now to delete the iPod photo cache, hope that helps. my next attempt will be uninstall iTunes completely and reinstall it.. It seems Apple just wants everyone to use the club for everything