ExcelsiorPath
Level 1 (4 points)
Mac OS X

Q: Some Keys not working after Sierra Update (Only for specific profile)

After updating to Sierra my keyboard worked fine for awhile.  But randomly, the U I O P J K L keys stopped working.

 

The bug only shows on 1 profile. If I create another profile the new profile keyboard works fine.

 

Anyone know what may caused this and with the fix is?

MacBook Pro, iOS 6.1.3

Posted on Oct 4, 2016 9:09 AM

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ExcelsiorPath

Q: Some Keys not working after Sierra Update (Only for specific profile)

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  • by brenden dv,

    brenden dv brenden dv Oct 5, 2016 11:08 AM in response to ExcelsiorPath
    Community Specialists
    Oct 5, 2016 11:08 AM in response to ExcelsiorPath
    Hello ExcelsiorPath,

    After reviewing your post, it sounds like several keys are not working on only one profile. This sounds like an option that may have been changed.  I would recommend you read this article, it may be able to help troubleshoot the issue. 
     

    If other keys don’t work

    You may have accidentally set an option that changes how your keyboard operates.

    • Choose Apple menu > System Preferences, click Accessibility, then click Keyboard. Make sure Slow Keys is turned off. If Slow Keys is on, you must hold down a key longer than usual before it’s recognized.

    • Choose Apple menu > System Preferences, click Accessibility, then click Mouse & Trackpad. Make sure Mouse Keys is off. If Mouse Keys is on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.

    • Choose Apple menu > System Preferences, click Keyboard, then click Input Sources. Select “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected.

       

      To see the keyboard layout, click Keyboard, then choose “Show viewers for keyboard, emoji, and symbols in menu bar.”

    macOS Sierra: If keys on your keyboard don’t work

    Thank you for using Apple Support Communities. Have a nice day.

  • by ExcelsiorPath,

    ExcelsiorPath ExcelsiorPath Oct 6, 2016 8:59 AM in response to ExcelsiorPath
    Level 1 (4 points)
    Mac OS X
    Oct 6, 2016 8:59 AM in response to ExcelsiorPath

    Yes, I saw that post.  And tried all those solutions.  They didn't work.  Something else is going on.  Its something to do with the user profile.  But can't find what exactly.

  • by brenden dv,

    brenden dv brenden dv Oct 6, 2016 10:05 AM in response to ExcelsiorPath
    Community Specialists
    Oct 6, 2016 10:05 AM in response to ExcelsiorPath
    Hey ExcelsiorPath,

    Thank you for using Apple Support Communities. Based on what you stated, it seems that if it is confined to one profile we should boot into your profile using safe mode to disable other software to see if it may be a login or startup item causing this to happen. 
     

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    Take care.

  • by herbio,

    herbio herbio Oct 17, 2016 1:49 PM in response to brenden dv
    Level 1 (12 points)
    Mac OS X
    Oct 17, 2016 1:49 PM in response to brenden dv

    Worked for me. Thanks.