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Oct 5, 2016 12:10 PM in response to laurafrommansfieldby Allen A,Howdy laurafrommansfield,
I understand that your iPhone appears to think that headphones are connected, despite the lack of any headphones actually being connected, and that you're unable to hear anything from your iPhone. In such a situation the steps outlined below can help restore functionality to your iPhone.If your headphones aren't detected or your device gets stuck in headphone mode
For these issues, get your iPhone, iPad, or iPod inspected at an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support
Take care!

