kosmas0
Level 1 (4 points)
iPhone

Q: iPhone ringtone stutters?

Hello.I noticed something strange when I recieved a call today.The ringtone was stuttering,like it was stuck in a one-second loop.It starts normally and it restarts after a second.You can see something similar in this video:

https://youtu.be/ByzyJ_h9ymE?t=10s

 

Is there any fix?

iPhone 7, iOS 10.0.2

Posted on Oct 4, 2016 10:39 AM

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kosmas0

Q: iPhone ringtone stutters?

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  • by norm123,

    norm123 norm123 Oct 5, 2016 12:13 PM in response to kosmas0
    Community Specialists
    Oct 5, 2016 12:13 PM in response to kosmas0
    Hello kosmas0,

    To make sure we are on the same page, a ringtone that you have assigned is not playing back properly. Let's go over some general troubleshooting to get this sorted out. 

    Let's start with restarting your iPhone. Press and hold the Sleep/Wake button until the red slider appears and the slide to power it off. Press the Sleep/Wake button to power it back on and then test to see if the ringtone behaves the same way. More information about this is in the first link below. 

    Restart your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201559

    Another troubleshooting option would be to test this out with other ringtones. Go to Settings > Sounds & Haptics > Ringtone and select a different tone and test the incoming call to see if the issue happens again. Additional details are in the second link below. 

    Ringtones and vibrations
    http://help.apple.com/iphone/10/#/iph37c04838

    If it still continues, let us know if this is a custom or standard ringtone and we can go from there. 

    Have a great day!