Q: Mac Pro 2015 Crashes - AMPCPowerManagement
My Mac Pro late 2013 model started crashing about 1 month ago on a daily basis whenever I used Adobe Creative Cloud, Safari, update OS X, or MS Office, etc. I took my computer in for services at Apple Store even though my warranty is expired. 1st time, they said no hardware issue; just format and re-install OS X. I followed their instructions and computer still crashed so I took it back for another services. Apple store took my computer and re-partition the hard drive before they called me to pick it up. Next day when I tried to update OS X, it crashed again. To be certain the problem is not internal hard drive or OS X, I installed a new copy of OS X 10.11.6 on external Hard Drive and booted from it and then ejected the internal hard drive to test the computer. Guess what... it crashed. From there, I know for sure it is not OS X or hard drive. I took my computer back to Apple Store and told them what I did. They reviewed all the internal write-up and my reports and told me it is the graphic cards. Okay... I know there is this unofficial recall of Mac Pro graphic cards so it is free to replaced these. However, they also replaced my power supply because computer crashed after they replaced both graphic cards. Power supply is not part of any recall or warranty so I have to pay for it. I thought it is the end of my story.... Guess what, my computer crashed next day after I took it back from Apple Store after they replaced graphic cards & power supply. It crashed when I updated OS X 10.11.6. I called Apple tech support and they told me I need to bring my computer in for another examination. I asked what else can be the problem at this stage and answer i got is logic board. Does anyone know what else might be the cause of my computer crashes? CPU? Ram?
Here is my panic report.
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f924499ce): "ACPI \"PWRD\" with power reset failure: <rdar://problem/15746463>"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsC ontrol/AppleGraphicsControl-3.12.8/src/AppleMGPUPowerControl/kext/AMPCPowerManag ement.cpp:511
Backtrace (CPU 0), Frame : Return Address
0xffffff93cfb43db0 : 0xffffff800fcdab52
0xffffff93cfb43e30 : 0xffffff7f924499ce
0xffffff93cfb43e80 : 0xffffff7f92448ed2
0xffffff93cfb43ec0 : 0xffffff7f924476b9
0xffffff93cfb43f10 : 0xffffff7f92447c0f
0xffffff93cfb43f40 : 0xffffff80102b3111
0xffffff93cfb43f80 : 0xffffff80102b330c
0xffffff93cfb43fb0 : 0xffffff800fdc9117
Kernel Extensions in backtrace:
com.apple.driver.AppleMGPUPowerControl(3.12.8)[CB4BA03A-3AA5-34F1-B951-4A2F8352 8E48]@0xffffff7f92441000->0xffffff7f9244dfff
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC23 6F]@0xffffff7f92439000
dependency: com.apple.iokit.IOPCIFamily(2.9)[5447B943-A94D-3BD4-A60F-98B24D19CE93]@0xffffff 7f9052c000
dependency: com.apple.driver.AppleGraphicsControl(3.12.8)[C57F5F56-2229-365F-9765-F24AA4687 584]@0xffffff7f9243e000
dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f90bdc000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xff ffff7f9106a000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0 xffffff7f91023000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
15G1004
Kernel version:
Darwin Kernel Version 15.6.0: Mon Aug 29 20:21:34 PDT 2016; root:xnu-3248.60.11~1/RELEASE_X86_64
Kernel UUID: E349749B-3303-3DDF-959C-B5885A0E1F6E
Kernel slide: 0x000000000fa00000
Kernel text base: 0xffffff800fc00000
__HIB text base: 0xffffff800fb00000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 2364092217318
last loaded kext at 242776569256: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f935d9000, size 69632)
last unloaded kext at 302998049387: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f935d9000, size 61440)
loaded kexts:
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.AGPM 110.22.0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 274.12
com.apple.driver.AppleGraphicsDevicePolicy 3.12.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.pmtelemetry 1
com.apple.kext.AMDFramebuffer 1.4.2
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.AMDRadeonX4000 1.4.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleMGPUPowerControl 3.12.8
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.kext.AMD7000Controller 1.4.2
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelMCEReporter 107
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOSurface 108.2.3
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOAcceleratorFamily2 205.11
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.12.8
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.kext.AMDSupport 1.4.2
com.apple.AppleGraphicsDeviceControl 3.12.8
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.AppleUSBHIDMouse 185.3
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.AppleHIDMouse 185.3
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Mac Pro (Late 2013), OS X El Capitan (10.11.6)
Posted on Oct 4, 2016 5:37 PM